My honest take, as harsh as it is, is that there are some people that don't find any adversity fun and don't understand the concept of getting better at something being its own reward. I'm to the point now where when I see anyone think something is too hard in FFXIV at a normal level, I think it has nothing to do with their own innate skill and instead speaks alot more to their personality.

The issue is that they don't think that what they're asking for is unreasonable; but it is. The game is as easy as it can get in normal content; it doesn't even demand you really know how to play your job or interact with your own skillset even half competently. You can still trudge through pretty much all of the content by putting in just a fraction of effort. There's no way anyone can convince me that learning to push buttons and not stand in danger zones is too difficult of an undertaking.

If you find DT too hard you're either willfully incompetent or lazy, and that's the blunt truth of it all. Don't find meeting the minimum difficulty requirement of what a game demands to be something you want to do? Cool, then go play another game.

Demanding the game be easier is like signing up for a race and then complaining 98/100 runners are faster than you and should run slower.