Normal content is a matter of using your eyes in conjonction with your brain. There is nothing to it.

I feel like the "hardcore casual" want a game that makes them FEEL like they are doing something while doing absolutely nothing.

I despise doing roulettes cause they bore me so much that I instantly lose every ounce of energy I had and fall asleep. The content is so void of any way to create a bit of adrenaline that I have my eyes are on another screen, watching a movie while playing with one hand, half sitted on my chair.

At some point, it's a "Fire burns" situation. You put your hand on something hot, you burn yourself, you never do it again.
You go in an AoE, it kills you, you don't do it again.
Yes, some mechanics needs more thinking, but it's the least amount of thinking you'll have to do in a video game.

I can't play Fromsoft games cause they're destroying me brain. Same for most CoD, Overwatch and so on ... I don't have a lot of reflexes, I'm very easily distracted by everything, so these games aren't for me.
FFXIV is SO far from that or any other MMO's out there. Unless you're doing Extremes, there is nothing happening that is remotely considered hard