Hello,

I'm sorry to hear that this happened to you, and we apologize for any frustration it has caused. This issue has been brought to our attention and is currently undergoing investigation. As we continue to look into this issue, updates may be posted on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and the official FFXIV forums, so please check the sites occasionally for news. Thank you for your patience, and best wishes to you.

SQUARE ENIX MODERATOR