Hello,
After trying to switch to the newly available female Hrothgar, I've found out that none of the unlocked hairstyles are available. I can only choose from the base five at the aesthetician as well.
Also, the client in the character re-customisation screen ("Re-edit character", after using a Fantasia) shows a notice that incorrectly implies that the other unlocked hairstyles would be available at the aesthetician. (Along the lines of "Hairstyles available at the aesthetician are unavailable on this screen")

Since I've only found out about the situation by the time I've applied the changes the 60 minute change period doesn't help with holding a customisation out for later, preserving the item.

Because of this I've wasted a Fantasia and multiple levels of support were unable to help on getting the item back. (They've also suggested purchasing a new one.)

(I don't think the notice text changes between platforms, but in any case, I ran into this issue on the Windows client, only at the re-edit screen. The notice isn't displayed at character creation. The rest of the requested info doesn't apply in this case.)