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  1. #1
    Player
    Rufio27's Avatar
    Join Date
    Jul 2024
    Posts
    1
    Character
    Rufio Thalost
    World
    Excalibur
    Main Class
    Goldsmith Lv 96

    PS5: Play Button Not Appearing in Launcher

    Hello, I'm on PS5. Since yesterday, my play and log in buttons do not appear in the launcher.

    I've done about a dozen restarts of the PS5.
    I've un-installed and re-installed the game.
    I've closed and reopened the launcher a dozen plus times.
    I've tried using WIFI instead of my LAN connection.
    I've unplugged the PS5 for over a minute.

    Still nothing. Pic attached, and help is greatly appreciated.

    (0)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    861
    Good morning and thank you for posting in the Final Fantasy XIV Technical Forums.

    Just to clarify a bit more on the situation, are the cookies and cache cleared from the PlayStation 5? (Settings > System > Web Browser)
    Are Final Fantasy XIV and the PlayStation 5 fully updated?
    Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes)

    If you are experiencing issues with the PlayStation version of Final Fantasy XIV, please try the following:
    ■ Perform a system update on your PlayStation®5
    Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.
    PlayStation®5: The update can be performed from the home menu by selecting
    [Settings] → [System] → [System Software] → [System Software Update]

    ■ Remove peripheral devices to create a simpler environment for the program to run
    Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)