Crashes when moving to cities or high pop areas

[LorrickGale]

Im on windows and since dawntrail released i crash every time i try to load into a city. I have tried everything i can find to try and fix it and have not found a solution, including updating drivers, chipsets, and many more. Any help is appreciated.

crash message https://imgur.com/a/m4WZh7C

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?

Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the crash?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Kiiari]

Welcome to the list of people waiting on them to pull their heads out of their 3rd point of contact to fix this.

https://forum.square-enix.com/ffxiv/...or-gold-Saucer

At least they responded to your post, even if to tell you to add more information, hopefully it doesn't get to 5 pages without a response again like ours has.

[Sharrelorna]

DAY 19, still no resolution.

Adding my voice to this. My original post, after submitting a bug report, is on Kiiari's thread.
There is an entire group of players who have been completely UNABLE TO PLAY, for not being able to go the cities. Any character that attempted to move to a city (if they are like mine) fatally crash the game when attempting to log into them. Any character that attempts to move to a city causes (the same) a fatal crash.

I see the same issue in this thread:
https://forum.square-enix.com/ffxiv/...-Old-Sharlayan
has been moved to "planning to address" in the bug forums... but no word on when.

Hello, SE? We can not even play. Please address this.

[LorrickGale]

What Platform are you using? (Steam/Windows/Mac/PS4 etc.) I play on windows
At what point does the issue occur? ANy time moving to a city. have tested multiple cities including open air cities like Mor Dhona
How often does the issue occur? Same answer as above

Are you running any additional programs alongside Final Fantasy XIV? Discord occasionally but have tried with a clean restart and only FFXIV running
Does the issue occur with one character or multiple characters? I only have one character. When testing after a clean reinstall i tested the trial version by making a new account on Dynamis, with the same results.
When the crash happens, is the PC over heating at all? Not that i have noticed.
Were any update or changes made to the PC around the time of the crash? Not to the PC.
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode? Both, there seems to be no correlation.

All steps taken to resolve the issue: Clean reinstall of drivers and chipsets, clean reinstall of the game, adjusting settings to both minimum and optimal, running as administrator, attempted other data centers, created new characters on other data centers, Tested multiple regions in-game. Nothing has worked. I have a trusted friend who helped me test areas by moving me to the FC house, and was able to play a minimal amount as the lockout of cities greatly hampers my ability to progress.


Here is the system information. My pc is a bit old, but it ran fine before Dawntrail, and runs fine in any other locations that are not a city or Highly populated area.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Don\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Athlon(tm) II X4 645 Processor (4 CPUs), ~3.1GHz
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SYSTEM_BIOS BIOS Date: 05/04/11 10:20:28 Ver: 6.07
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16383.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17407.285MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.259GB SYSTEM_FREEDISC_SPACE 326.403GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 16.646GB SYSTEM_FREEDISC_SPACE 2.075GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1962.055 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8191.643 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1962.055 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8191.643 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1824 x 1014 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AFA50384-8455-4185-B842-5894F2238C34}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.6387
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/6/2011 20:00:00
SYSTEM_SOUND Speakers (2- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {6C5C42AF-F587-4786-8886-56537BB331B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F64FD2DA-18BF-49AF-89B5-6155732D0821}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.6387
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/6/2011 20:00:00
SYSTEM_SOUND TOSHIBA-TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {601D75AE-8CF9-45D1-BE8A-80E09399492B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {53909430-E9B1-11EC-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53913070-E9B1-11EC-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
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SYSTEM_INPUT {53917E90-E9B1-11EC-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5391CCB0-E9B1-11EC-8004444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B22D670-EBBD-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
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SYSTEM_INPUT {9B27B870-EBBD-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53921AD0-E9B1-11EC-8005444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B291800-EBBD-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {539241E0-E9B1-11EC-8006444553540000}
SYSTEM_INPUT_NAME ROCCAT Burst Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC961AB0-EBD2-11EB-8005444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Crashes when moving to cities or high pop areas - Google Chrome
NVIDIA GeForce Overlay
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
MSI Afterburner 4.6.5
AMD Chipset Software
Google Chrome
Power2Go
LabelPrint
Kobo
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwolf
PDF Complete Special Edition
Starsector by Fractal Softworks LLC
Steam
VIP Access SDK (1.0.1.4)
HP Games
Windows Live Essentials
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
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Virtual Villagers 4 - The Tree of Life
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Jewel Match 3
Final Drive Fury
Hoyle Card Games
Blackhawk Striker 2
Polar Bowler
Farmscapes
Letters from Nowhere 2
Farm Frenzy
Cradle of Rome 2
Mah Jong Medley
Plants vs. Zombies - Game of the Year
John Deere Drive Green
Zuma's Revenge
Penguins!
Torchlight
The Treasures of Mystery Island: The Ghost Ship
Dora's World Adventure
Luxor HD
Chuzzle Deluxe
FATE
Zinio Reader 4
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
HP Customer Experience Enhancements
Windows Live Installer
HP Clock
HP MovieStore
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Remote Graphics Receiver
Windows Live Movie Maker
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft GameInput
Junk Mail filter update
Windows Live SOXE Definitions
HP TouchSmart RecipeBox
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
HP Calendar
FINAL FANTASY XIV ONLINE
HP Update
Update Installer for WildTangent Games App
Windows Live Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows Live Photo Gallery
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Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Intel(R) Rapid Storage Technology
Norton Online Backup
Power2Go
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
AMD_Chipset_Drivers
Recovery Manager
HP RSS
Java Auto Updater
Microsoft Mathematics
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Intel(R) Management Engine Components
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Blio
HP Weather
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HP Magic Canvas Tutorials
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Mesh Runtime
MSVCRT
802.11n Wireless LAN Card
HP MovieStore
PressReader
Windows Live Movie Maker
Microsoft Office 2010
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Bing Bar
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Microsoft Visual C++ 2005 Redistributable
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Skype™ 5.5
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HP Setup Manager
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Support Information
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Identity Protection Technology 1.1.2.0
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
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Windows Live Mail
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
PlayReady PC Runtime x86
Windows Live UX Platform
Metric Converter
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Windows Live Communications Platform
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Windows Live Writer Resources
Windows Live Mesh
D3DX10
Microsoft WSE 3.0 Runtime
Windows Live Messenger
VIP Access
DirectX for Managed Code Update (Summer 2004)
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
HP Setup
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Live Essentials
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AMD Software
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Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
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Core Temp 1.17.1
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
HP Client Services
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
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Windows Live Remote Service Resources
Windows PC Health Check
Microsoft Visual C++ 2005 Redistributable (x64)
Java 8 Update 391 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Windows Live Remote Client Resources
Update for Windows 10 for x64-based Systems (KB5001716)
Paradox Launcher v2
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Application Error Reporting
Adobe Flash Player 11 ActiveX (x64)
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 556.12
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
HP Application Assistant
Microsoft .NET Host - 6.0.11 (x64)
PlayReady PC Runtime amd64
Microsoft .NET Runtime - 6.0.11 (x64)
HP Auto
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
HP Vision Hardware Diagnostics
Windows Live MIME IFilter
Windows Live Remote Client
Windows Live Remote Service
Microsoft Windows Desktop Runtime - 3.1.8 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000019C4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001290
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000BF0
C:\Program Files\Google\Chrome\Application\chrome.exe 00001250
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000AEC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B7C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002D30
C:\WINDOWS\Explorer.EXE 00001DCC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002220
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001AAC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001EE8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001178
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000142C
C:\WINDOWS\system32\DllHost.exe 00001904
C:\WINDOWS\system32\backgroundTaskHost.exe 000007D4
C:\WINDOWS\system32\conhost.exe 0000264C
C:\WINDOWS\system32\sihost.exe 00001AA0
C:\WINDOWS\system32\svchost.exe 0000247C
C:\WINDOWS\system32\taskhostw.exe 00000A78
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000006E4
C:\Windows\System32\RuntimeBroker.exe 00002064
C:\Windows\System32\oobe\UserOOBEBroker.exe 000023CC
C:\Windows\System32\smartscreen.exe 000011A4

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Upon further review, it appears that your CPU [AMD Athlon(tm) II X4 645] may fall below the minimum CPU System Requirements (Intel® Core™ i7-7700 or higher) for FINAL FANTASY XIV outlined here:
https://na.finalfantasyxiv.com/system_requirements/

If your system does not meet the minimum System Requirements, unfortunately we are unable to guarantee that the game will be able to successfully run on your system. At this time we may only suggest best practices to try and make it as easy as possible for the game to run. Please try the following:

- Update the drivers for your graphics card. It appears that your GPU [NVIDIA GeForce GTX 1050] driver was last updated on [6/24/2024], at this time a newer version should be available.
- Additionally, as previously mentioned programs with an overlay may cause communication errors. It appears that you may still be running [NVIDIA GeForce Overlay] in the background, please try disabling this program to see if it helps.
- Please try adjusting/lowering the resolution as well as the general overall graphics setting.
- Make sure that the Windows OS is fully updated.
- Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

We hope this information is helpful. Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[LorrickGale]

Thats what I was worried you'd say. The suggested steps did not fix the issue, but im in the works of updating my cpu. I guess thats case closed for me, but please be aware that many others are experiencing similar issues.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We apologize for any inconvenience that has occurred when playing Final Fantasy XIV.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!