Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We apologize that the product you are referring to does not meet your expectations. However, it appears that you may have already posted about the issue here:
https://forum.square-enix.com/ffxiv/...e-Freeze/page2

In order to prevent confusion, we will be moving this thread to "Closed Concerns” as we may be assisting you through the original thread above. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!