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  1. #1
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

    What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
    At what point does the issue occur?
    How often does the issue occur?

    Are you running any additional programs alongside Final Fantasy XIV?
    Does the issue occur with one character or multiple characters?
    When the issue happens, is the PC over heating at all?
    Were any update or changes made to the PC around the time of the issue?
    Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

    All steps taken to resolve the issue:

    Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
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  2. #2
    Player
    Lavafrost's Avatar
    Join Date
    Mar 2017
    Posts
    11
    Character
    Lava Frost
    World
    Brynhildr
    Main Class
    Black Mage Lv 100
    The platform is Steam, when the issue occurs seems to be entirely random. Once it occurs once, it tends to keep occurring every 5-10 minutes, and it seems that fully turning off and restarting my PC is the only way to stop this.

    I've tried only running Discord alongside FFXIV (no in-game overlay), and it seems to have no impact.
    I only play this character, so I can't comment on if it occurs on multiple.
    When running Core Temp to keep an eye on my processor temperatures, the freezing seems to either have no effect, or they actually get cooler during the freeze.
    I had updated my drivers to the most recent version a day or two after Dawntrail's early access launched (as well as clean installing it), and it had no effect on the issues.
    The issue happens in both borderless and fullscreen mode, I do not play in windowed mode.

    Hopefully this info from the system report is enough:
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 2804
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32682.906MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37546.906MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.152GB SYSTEM_FREEDISC_SPACE 34.644GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 569.043GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 7989.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16341.453 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
    SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {F50F7696-4F18-4426-96BC-8A714CD01A77}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8496
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/23/2018 20:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {2E2A24E5-ACBF-4939-A84E-B180923058BC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8496
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/23/2018 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {59408530-E944-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8005444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C325A740-1A98-11EE-8001444553540000}
    SYSTEM_INPUT_NAME CST135XLU
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8006444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8007444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5942F630-E944-11EA-8008444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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