Called in again, still no updates. London I believe he said his name was, said this should have been fixed already, blah blah blah. Re-escalated my issue/ticket too, for whatever that has done for me in the past. At this point I don't expect to get in before 2.0 is launched, I'm just hoping that I can at least play 2.0 with my current character and my money for not being able to play these last few months.