Quote Originally Posted by Kiote View Post
Character that were not active within 30 days of the server merge were not moved when all other characters were moved. When you reactivate your account now your character is not actually on the server and SE has to move it for you which will take days if not weeks.
Sorry for the double-post, just wanted to point out this:

Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.

* Transfer of all characters is scheduled to be completed between mid to late April.

We deeply apologize for the belated announcement and for any inconvenience this may cause.

* Please note that the transfer of all characters have been completed as of Apr. 26, 2012. Customers will now be able to immediately login and play after their automatic recurring service option is reactivated.
Taken from http://lodestone.finalfantasyxiv.com...3da99866037952

If all characters were transferred by the end of April, he shouldn't be having any problems.