Error 30002 after reactivating account.

[Shadowedge]

Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.

That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

[Onisake]

That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

They are two different departments, they may not even be in the same building or the same state. the call center will have access to very different things than the forum guys.

and like i said earlier, they need certain account information to help look him up on the server. they cannot take that information via the forums.

A lot of people have a misconception about how tech services, tech support, and customer service work. in some cases these are one and the same. other times they are 3 different departments with 3 very different agendas.

NA side, I'm near positive they are all Tier 1 or maybe tier 2 tech support at the most. from what i've heard our two friends here have not talked to anyone past Tier 1, but this is all anecdotal. The ones who actually have the know-how and resources to fix the problem are going to be tier 3. and it's not going to hit Tier 3 unless they call in more or the problem has a higher frequency. not to mention if it IS a server issue it has to go to a tier 3 guy in Japan.

So keep calling. you either need to be willing to wait for the new servers to launch or be willing to call in at least once a day. you likely won't make progress otherwise.