Error 30002 after reactivating account.

[Lusavari]

There's Justin, Chris, and Dave. Those are the ones I've encountered.

[AmyNeudaiz]

No wonder it takes so long to get things done lol

[Rikester]

Damn..got an email saying it was fixed. Raced to my computer to get the same error, saw it was a few mins before they closed the call center and spoke to Tom (one of the 2 guys I've only spoke with so far). They updated and "re-escalated" my current ticket, he also took down the exact error number string I was getting, apparently the number changes slightly and I was tracking my own error for a while and it only seems the middle string changes.

He apparently said he's only done this twice and I get the sneaking suspicious it was me both times. I mentioned the forum has people with an identical error and he recommended they call in.

[Lusavari]

Same deal. I too cannot login... Maybe it'll function in a few hours....?

Dear Customer,

We are contacting you in regards to the problems you have been experiencing in relation to the error 30002 being received when attempting to log into your main character. We have escalated this matter and you should now be able to log in. Please try logging into the affected character at your earliest convenience to confirm this.

Should you still be experiencing problems logging in, please contact the SQUARE ENIX Support Center via Phone or LIVE chat Support.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thanks,

SQUARE ENIX Support Center

Please do not reply directly to this email.

[Rikester]

"Customer"? I've been giving them money since 2004 and they don't even know my first name...

Dear Customer,

We are contacting you in regards to the problems you have been experiencing in relation to the error 30002 being received when attempting to log into your main character. We have escalated this matter and you should now be able to log in. Please try logging into the affected character at your earliest convenience to confirm this.

Should you still be experiencing problems logging in, please contact the SQUARE ENIX Support Center via Phone or LIVE chat Support.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thanks,

SQUARE ENIX Support Center

Please do not reply directly to this email.

[Rikester]

Oh man, exact wording too. Maybe that's a good thing, a bulk order! It's 10am in Japan maybe they're fixing it soon. XD

[DoomCky]

This is starting to sound good hope this gets fixed soon!

[Rikester]

Lusavari, was this the subject line you got also? "FINAL FANTASY XIV error 30002"? Just wondering if they didn't bother using a ticket number since the email says "Ticket Number (located in the subject of this email)".

[Lusavari]

Yep. Same deal. I'll try to call tomorrow (Although I might not be able to. I'm trying to squeeze in as much quality time with real life friends as possible before heading back to Michigan, and we're playing D&D 2 days this week) and talk. But try first mentioning the email before giving them the ticket number.

[Onisake]

Yep. Same deal. I'll try to call tomorrow (Although I might not be able to. I'm trying to squeeze in as much quality time with real life friends as possible before heading back to Michigan, and we're playing D&D 2 days this week) and talk. But try first mentioning the email before giving them the ticket number.

You guys in the D&Dnext beta? I've messed around with it a little but haven't had a chance to really dive in.

anyway looks like they are fixing some of the issues. some people seems to have been fixed according to some of the other threads we're bumping daily.