"Customer"? I've been giving them money since 2004 and they don't even know my first name...

Dear Customer,

We are contacting you in regards to the problems you have been experiencing in relation to the error 30002 being received when attempting to log into your main character. We have escalated this matter and you should now be able to log in. Please try logging into the affected character at your earliest convenience to confirm this.

Should you still be experiencing problems logging in, please contact the SQUARE ENIX Support Center via Phone or LIVE chat Support.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thanks,

SQUARE ENIX Support Center

Please do not reply directly to this email.