Error 30002 after reactivating account.

[Rikester]

I purchased an additional 4870 at launch and was using them in crossfire, crashed non-stop but it turned out that it was one of the cards at fault. I use BOINC and during full load on the GPU's, even if they weren't in crossfire mode my system would crash. It wasn't an overheating issue just an old card not able to keep up, even underclocking would crash them. And since I like being able to play a game in windowed mode I didn't bother replacing the old one for a few more fps and a little higher rez.

Hopefully 2.0 can get a directx update for SLI and Crossfire users.

[SE_Stephen]

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

[Rikester]

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

Thanks for responding, but I've already have a ticket open with phone support for 3 weeks now and they've escalated it a few times from what I'm being told.

[Onisake]

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

Translation:

We think we have found the bug but our system does not allow us to find you in the database without a certain flag. Please call us so we can find that flag and try to fix the problem on our end or at least investigate further. We are not allowed to ask for account information so we have to find your accounts via payment/e-mail/address/etc. When you are logged in, a GM can get this information through the backend, but you are unable to login so please call.

Thanks for responding, but I've already have a ticket open with phone support for 3 weeks now and they've escalated it a few times from what I'm being told.

they may have new information now, and are unable to contact you directly for legal/practical reasons. phone bumps go

[Rikester]

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning.

[Lusavari]

Let's keep it going.

[DoomCky]

YAY! least hes here talking and you 2 shoudl call once a day or something do some phone bumps!lol

[Lusavari]

I'll post my info as well.

Character Name: Lusavari Rosenrot
Server: Hyperion, formerly Trabia
Issue: Unable to log in with Lusavari Rosenrot, I can log in with other active characters on my account and go anywhere just fine.
Error Code(s):
30002 (Similar strings to Rike) An error has occurred on the game server.

[DoomCky]

Keep up the good fight! just on the phones now >.> id call every other day i think and ask for updates, and maybe ask how Justins faimly doing :P since you'll be talkign to him a lot

[Rikester]

Morning Bump with the hopes SE_Stephen reads the previous posts to be forwarded to the correct team.