Unable to Update/Install

[SlowGhosts]

Hello! After the maintenance this morning I found myself unable to update the game through the launcher, and was just greeted with an error message. I tried the suggestions regarding firewalls/antivirus software, changing internet connections, and clearing out the patch files. Eventually I decided to just try a fresh install.

I'm able to get past the initial install launcher, but when I go to access the program and initiate the download I'm given the following error code: [1103][10009][10019].

I've tried a few suggestions from threads, but they were largely the same methods I listed about. I performed a factory reset and fresh install of Windows and I'm still having the same issues (along with turning off antivirus, firewalls, etc.). The error code is the same.

Any help would be appreciated.

Edit: for what it's worth, the attempt to download the game shows 0.00/0.00MB and no estimated time. Unsure what other details I can help provide.

[DarkArvan]

Can you do a speedtest (like fast.com or speedtest.net). What internet connection to you have?

Please submit the full System Information via the FINAL FANTASY XIV System Information Tool and paste them here.

Also try a networking reset in windows:
To reset network settings: Start menu > Settings > Network and Internet > Advanced network settings > Network reset.

[SlowGhosts]

For sure. The network reset did not seem to fix things. Speedtest says I'm getting 206mbps down and 226mbps up. I'm over wifi on a 5G connection, though tried using my phone as an alternative connection with no luck.

Here's the System Information the tool provided:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Sam\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F31
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16330.363MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19274.363MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.269GB SYSTEM_FREEDISC_SPACE 771.208GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8024.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.182 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8024.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.182 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9D359C2B-0FA5-4541-87BA-992C34B179EA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_SOUND Speakers (DualSense Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {F0C7FEC0-2FE8-4A93-A7E4-2B98BF68C0E8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2024 19:00:00
SYSTEM_SOUND Speakers (Wireless Stereo Headset)
SYSTEM_SOUND_DEVICE_ID {714D08BC-6D7E-4E28-9D17-3F88F7DDA177}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2024 19:00:00
SYSTEM_SOUND VG279QR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5463B69B-0665-467F-BB01-E17B4FD27E04}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF74710-3B90-11EF-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF79530-3B90-11EF-8004444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF7BC40-3B90-11EF-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF7E350-3B90-11EF-8006444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF7E350-3B90-11EF-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF7E350-3B90-11EF-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF76E20-3B90-11EF-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF80A60-3B90-11EF-8009444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF80A60-3B90-11EF-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF83170-3B90-11EF-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF83170-3B90-11EF-800C444553540000}
SYSTEM_INPUT_NAME DualSense Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {2BF83170-3B90-11EF-800D444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF85880-3B90-11EF-800E444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF85880-3B90-11EF-800F444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF87F90-3B90-11EF-8010444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF87F90-3B90-11EF-8011444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF8A6A0-3B90-11EF-8012444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF8A6A0-3B90-11EF-8013444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BF8CDB0-3B90-11EF-8014444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Spotify Premium
Core Temp 1.18.1
Friends List
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
FINAL FANTASY XIV ONLINE
Audacity 3.5.1
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Core Temp 1.18.1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002E88
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivboot.exe 00003158
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A14
C:\Program Files (x86)\Steam\Steam.exe 000025E0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002A88
C:\Program Files\Mozilla Firefox\firefox.exe 000041F4
C:\Users\Sam\AppData\Local\Discord\app-1.0.9152\Discord.exe 0000335C
C:\Users\Sam\AppData\Roaming\Spotify\Spotify.exe 000018B4
C:\WINDOWS\Explorer.EXE 00001A60
C:\WINDOWS\system32\ApplicationFrameHost.exe 000022CC
C:\WINDOWS\system32\DllHost.exe 0000137C
C:\WINDOWS\system32\SettingSyncHost.exe 0000279C
C:\WINDOWS\system32\sihost.exe 00001358
C:\WINDOWS\system32\svchost.exe 00001614
C:\WINDOWS\system32\taskhostw.exe 000037C8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001E28
C:\Windows\System32\CompPkgSrv.exe 000020FC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 00002DB8
C:\Windows\System32\RuntimeBroker.exe 00003F9C
C:\Windows\System32\SecurityHealthSystray.exe 000020D0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002C24
C:\Windows\System32\smartscreen.exe 0000407C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002854
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000028DC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FB0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002480
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B94

[SlowGhosts]

As an update I was able to get the launcher updated using a friend's mobile hotspot, but can't download the entirety of the game off of it. I now receive the error code of [30413][25008][10009]

[Elandir]

I'm experiencing the same issue. I went to update the game today and it has been stuck for 15+ minutes. I cancelled and reattempted and same issue. Looks like I won't be doing a fresh install.

[Elandir]

I just fixed it for myself and anyone else that finds this thread. Close the launcher and reattempt the download.

[SlowGhosts]

That didn't work for me (but glad it did for you!). Ultimately I was able to get it going by using a VPN.

Update Again: Download stopped and now I'm getting that second error code again. This has been a very frustrating afternoon- never had an issue prior to today.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

If the issue persists, please try running the launcher as an admin. Additionally, if you have OneDrive open it may cause communication errors as it tries to sync your files.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[BunyHopper1159]

Been having this issue for weeks. I am still having problems. I have a 5g Verizon box and a LTE HotSpot from At&T and both give me the error.