It has now been several days of me and other Xbox users unable to play Dawntrail because of an error saying we have no valid service account. We have moved to Xbox from PS4 and when trying to sign in we receive the error. There is no request to link accounts. We have been mailing and calling back and forth with both square Enix and Xbox customer service. SE says it is not their responsibility, and argues it is perhaps because our sub region is different from our Xbox dawntrail license regions. It is not, one or us has tested and repurchase the game on a whhole different Xbox account, repurchased the game all over again, with a credit card and Xbox region setting that matches their sub, and it still gives the same error, while a friend who is able to play logs in on that same device, with a sub from a region that does not match, yet immediately gets requested to link their account. We have asked Xbox for a refund in the end, but got refused because we had purchased the pre order more than 14 days ago (duh...) and we should ask square Enix for assistance. Then back to square Enix who replied they are not responsible for games not linking to Xbox as this is a supplier issue. We have now collectively spent over 150 euros trying out different combos of accounts, game versions and subs. Nothing works. Do we just get authorities involved at this point? How do we escalate this to a level that resolves this issue? Any more users out their on Xbox with the same issue? I am happy to link up.