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Thread: Game Freeze

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  1. #1
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
    - Please try adjusting/lowering the resolution.
    - Please try running the game as an administrator.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.
    - Verify installation files (Steam)
    - Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  2. #2
    Player
    Archie824's Avatar
    Join Date
    Jul 2024
    Posts
    3
    Character
    Archie Oviferum
    World
    Ultros
    Main Class
    Carpenter Lv 71
    Hey I just want to pitch in that there's a ton of people on Reddit that's having this exact same issue including myself that's occurring just after Dawntrail pre-release.
    Reinstalled all drivers and everything. I have a 4070Ti with 7800x3D and easily get 120 fps+ on 4k max resolution. Even after scaling down to 1440p and capping my 200+ fps to just 60 it's still freezing. Probably not much help because I'm not posting my log, but you should know you're not alone in receiving this issue.
    (0)

  3. #3
    Player
    Lefthy's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Evie Au'wrath
    World
    Shiva
    Main Class
    Viper Lv 100
    Quote Originally Posted by Votraftur View Post
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
    - Please try adjusting/lowering the resolution.
    - Please try running the game as an administrator.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.
    - Verify installation files (Steam)
    - Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    None of this works. I have now tried everything. It is no coincidence that I have played for years without such an issue. It only started immediately after the Dawntrail release. No other game have issues.
    (0)