It's not FFXIV or MMORPG specific.

Every game tries to maximize player retention and grow the playerbase at any cost now because infinite growth is the only thing that matters to shareholders.

Disagreeable gamers have always existed, but there are more of them present in your games now, that's all. There's nothing to shake them off anymore. And you leaving the game because of them isn't enough of a disruption to the cash flow to make a difference.

It's like how companies actually have no incentive to fight scalping behavior but rather plenty of incentive exists to encourage it. It's guaranteed sales even if it's going into a warehouse somewhere to never see the light of day.

The worst gamers you know are the most reliable subs. That's it.