Game randomly freezes / crashes with no error message

[Anida]

Deleted
Double post.

[Anida]

If it would be the game then everyone would be affected.



Cheers

Not necessarily. Not all the freezes I've had popped up an error, but of the ones that did, it has always been a list of FFXIV drivers.

Thank you, have a nice day.

[Mudrac]

Has anyone figured out a solution to this issue specifically as described in my original post of the thread?
I checked other people posts but no help to this type of issue specifically.

I got the freeze again today like 3 times during M4S...

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

How often does the issue occur?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Larirawiel]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

[Mudrac]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

Didn't get crash with log running but here it is: https://drive.google.com/file/d/1uvo...usp=drive_link
It was up while I was doing FRU, I got 2 freezes today within few minutes before I started logging.

For Votraftur:
- This happens very randomly since Dawntrail (never happened before), in first 2 weeks of expansion it happened often in random areas like a dungeon or just alone somewhere in open, even at main menu screen when I launch the game. Since mid-July freeze did not happen until few days ago.
- I only play one character.
- PC is not over heating, everything is running very comfy and stable.
- Did not change anything in PC, I'm minimalist during raid time, running Game (over Steam), Discord, Asus GPU Tweak III, iCUE (keyboard), Logitech G HUB (mouse).
- Happens in both full screen and borderless modes.

[Larirawiel]

Didn't get crash with log running but here it is: https://drive.google.com/file/d/1uvo...usp=drive_link

Please make the link public. I can not download the file.



Cheers

[Mudrac]

Please make the link public. I can not download the file.



Cheers

Updated now to public link: https://drive.google.com/file/d/1uvo...ew?usp=sharing

ty for checking

[Mudrac]

Just had freeze / crash happen twice within few minutes, I have both logs when it happened:
1 - https://drive.google.com/file/d/1suR...ew?usp=sharing
2 - https://drive.google.com/file/d/1fOA...ew?usp=sharing

[Larirawiel]

OK, the log looks good. No overheating or strange voltages. Do you have the newest BIOS installed? Because they write:

"2. Improve compatibility with NVIDIA RTX40 series cards"

You can download the newest BIOS here:
https://www.asus.com/motherboards-co...MING-Z590-PLUS


Cheers