Game randomly freezes / crashes with no error message

[ToastedCheese]

I am on 5 days now with not a single freeze / crash. I can't say for certain what helped but here are a few things I did that I believe may have helped:

Starting with most important in my opinion:
-Go to your FFXIV game folder > right click on ffxiv_dx11 > Properties > Compatibility tab > enable (checkmark on) "Disable fullscreen optimizations".

Other things I did and how I run the game:
-Disabled Nvidia In-game overlay (in Nvidia GeForce Experience settings)
-Disabled Steam overlay (right click on game in Steam library > properties > general)
-Disabled Vsync as I have Gsync anyway, I cap the fps of the game in Nvidia control panel to 100 fps (you can set different cap like 60 if you want)
-I play the game on Full Screen mode
-In-game Graphics upscaling set to Nvidia DLSS with framerate threshold set to below 60 fps. I am aware that AMD FSR at 99 is sharper but I think the game attempting to make everything look so sharp even in distance might have caused crashes, if you want to use AMD FSR try at default 100
-All other graphical settings are at maximum

Greetings. I just tried the disabling of fullscreen optimizations, but sadly within a minute of reloading the game, standing at a retainer bell my game froze. So I suppose that isn't the solution in my case.
I have previously tried DLSS mode but it still froze with that as well
For the time being I've now disabled Steam and Nvidia overlays and limited my fps to 60. It hasn't even been an hour since trying this, so far it's not froze but it can happen at any time... I will try to update should that change or seemingly fix it

Edit: The day after posting this, the freezes happened again

[Larirawiel]

Please post your system configuration.




Cheers

[Anida]

If it would be the game then everyone would be affected.



Cheers

Not necessarily. Not all the freezes I've had popped up an error, but of the ones that did, it has always been a list of FFXIV drivers.

Thank you, have a nice day.

[Mudrac]

Has anyone figured out a solution to this issue specifically as described in my original post of the thread?
I checked other people posts but no help to this type of issue specifically.

I got the freeze again today like 3 times during M4S...

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

How often does the issue occur?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Larirawiel]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

[Mudrac]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

Didn't get crash with log running but here it is: https://drive.google.com/file/d/1uvo...usp=drive_link
It was up while I was doing FRU, I got 2 freezes today within few minutes before I started logging.

For Votraftur:
- This happens very randomly since Dawntrail (never happened before), in first 2 weeks of expansion it happened often in random areas like a dungeon or just alone somewhere in open, even at main menu screen when I launch the game. Since mid-July freeze did not happen until few days ago.
- I only play one character.
- PC is not over heating, everything is running very comfy and stable.
- Did not change anything in PC, I'm minimalist during raid time, running Game (over Steam), Discord, Asus GPU Tweak III, iCUE (keyboard), Logitech G HUB (mouse).
- Happens in both full screen and borderless modes.

[Larirawiel]

Didn't get crash with log running but here it is: https://drive.google.com/file/d/1uvo...usp=drive_link

Please make the link public. I can not download the file.



Cheers

[Mudrac]

Please make the link public. I can not download the file.



Cheers

Updated now to public link: https://drive.google.com/file/d/1uvo...ew?usp=sharing

ty for checking

[Mudrac]

Just had freeze / crash happen twice within few minutes, I have both logs when it happened:
1 - https://drive.google.com/file/d/1suR...ew?usp=sharing
2 - https://drive.google.com/file/d/1fOA...ew?usp=sharing