Connection lag/disconnects.

[Sei-Ryu]

I know there are multiple other threads, but I'm creating yet another to help push the urgency of this. Paying players can't play the game. I can't even log on now for more than 30 seconds without being kicked out with either a 2002, 90002 or 10105 error.

Here's the template from the other threads.

Are you using a VPN? No
Are you using a wired or wireless connection? Wired
What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows
Does the issue occur with one character or multiple characters? Only play one character
At what point do you get disconnected and/or are unable to connect? Constantly disconnected on multiple servers right now, was having latency last night during a trial as well.
How often does the issue occur? Started yesterday, can't log into the game now more than a few minutes.

Internet Service Provider: Spectrum
Region/State: OH, USA
All steps taken to resolve the issue: None, internet is working fine on other games, sites, etc on every machine in the house and a lot of other people are reporting it on various ISPs/Setups, not a user end issue.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

If you have attempted the above troubleshooting and/or would like to submit a report for further investigation, please visit this link instead:
https://secure.square-enix.com/enqt3...155cb8c5fc909c

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!