Can't use keypad w/ the game because it causes frame stuttering. Any help?

[TheJarvisMan]

I was having an issue w/ the game stuttering slightly on me every 3-4 seconds like clockwork since the launch of the expansion (never before). After much trial and error, I ran across this reddit thread which helped me isolate that the problem was some sort of bug that is causing the game to run a scan for controllers every few seconds, and my Azeron keypad is triggering this scan which is causing the game to stutter as described. When I unplugged my keypad, the stuttering stopped immediately and for good.

The problem is that I bought this keypad specifically for MMORPGs such as this and really don't want to play w/out it. Has anyone figured out a work-around?

[Elizande]

Getting the exact same issue.
Micro stutter every 3 seconds on the dot. Goes away if keypad is unplugged.

- Does it regardless of graphics settings
- Did a clean reinstall of the game
- Reinstall nvidia graphics studio or game ready ( did both )
- Vsync on/off
- Frame limiting
- Prerendered frames
- DLSS on/off
- Plugging Controller into a dedicated usbC port
- Unplugging keyboard to leave only keypad plugged

Tried pretty much everything i could think of short of a full windows reinstall.

This as far as i'm aware only affects ff14. i have no issues in destiny 2 or other games i've tested.

I have tested Divinity original sin 2 enhanced edition which is another DX11 game under the hypothesis that DX would be part of the problem and i cannot replicate the issue.

Unfortunately no workaround from me just yet. i really can't play without my keypad anymore either

[Elizande]

Well, I think i solved my issue..

Decided to try my wife's azeron on my computer.

Being lazy, I didn't wanna unplug the whole thing from the computer ( USB-A end ). So I unplugged the mini usb instead.
Plugged in hers .. and no issue. then swapped back to mine ... no issue.

As for WHY unplugging the mini usb would've solved the problem ? NO IDEA.. well some idea .. maybe a dust spec introduced a little resistance in the datalines or something which would affect how the device polling would send interrupts to the cpu while ff14 is running or something.

Lesson learned be lazy and solve your issues by sheer luck.

[SpectreMeltdown]

I have the same issue with my Azeron Cyborg Compact keypad. This only happens in FFXIV and after patch 7.0.