crashing during gameplay

[Milas]

hi, I have been crashing since the start of the early access. anyone know how to fix this ? https://imgur.com/a/0SKbWug

tried everything, updated everything, restored game files twice but nothing works

////////////////////////////////////////////////////////////////////

system info if it would help.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\SALIM\Documents
FINAL FANTASY XIV Online D:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 7900X3D 12-Core Processor (24 CPUs), ~4.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 0606
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32498.402MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34546.402MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.264GB SYSTEM_FREEDISC_SPACE 1546.212GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 707.429GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24142.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16249.201 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_206887a3f4130317\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2024 04:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {78E4C5D3-5B65-4A51-8D45-BACE72C0D724}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2023 04:00:00
SYSTEM_SOUND Headphones (2- Arctis Nova Pro Wireless)
SYSTEM_SOUND_DEVICE_ID {7D3EFD21-FF5C-4E4B-ACD1-C14CCA142703}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3672
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/21/2024 04:00:00
SYSTEM_SOUND LG ULTRAGEAR+ (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9BED43A0-3CCB-4B84-B47A-570DF3EBCF28}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 04:00:00
SYSTEM_SOUND SteelSeries Sonar - Aux (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {14E2E132-3200-48B2-BF16-7EB5952F8B7E}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2023 04:00:00
SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {850BB7A1-2BA4-4109-96D3-F6BC8B78EFF0}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2023 04:00:00
SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {043CCA2C-1F30-4D16-A15D-43C07D19891E}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2023 04:00:00
SYSTEM_SOUND SteelSeries Sonar - Media (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {5F403642-DCC7-45A5-BF07-EDAA924E6141}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2023 04:00:00
SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {8C65C84D-2852-4C98-8C66-3B31142920AA}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2023 04:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F632AC80-D8F4-11EE-8009444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A715160-2937-11EE-8003444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A715160-2937-11EE-8004444553540000}
SYSTEM_INPUT_NAME NZXT RGB Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6336FD0-D8F4-11EE-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5769DD50-9C70-11EE-8001444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5769DD50-9C70-11EE-8002444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F79F0DC0-D8F4-11EE-800B444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {576A5280-9C70-11EE-8003444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F79F34D0-D8F4-11EE-800C444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E59437E0-D8F4-11EE-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A739B50-2937-11EE-8007444553540000}
SYSTEM_INPUT_NAME NZXT KrakenZ Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8392AE0-D8F4-11EE-800D444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA32C640-D8F4-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F933DE90-D8F4-11EE-800E444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA32ED50-D8F4-11EE-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA331460-D8F4-11EE-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAD15030-D8F4-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBF16630-D8F4-11EE-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Steam
Settings
Windows Input Experience
NVIDIA GeForce Overlay
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Blacksmith
Burning Crusade Classic
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Overwolf
qBittorrent
Razer Cortex
Razer Synapse
RivaTuner Statistics Server 7.3.4
Steam
VLC media player
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic Era
World of Warcraft Public Test 3
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 4.302.1
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
NZXT CAM 4.61.7
RaiderIO 3.1.1
Microsoft 365 - en-us
Microsoft OneDrive
Riot Vanguard
Baldur's Gate 3
Cyberpunk 2077
The Anacrusis
Hades II
NARAKA: BLADEPOINT
ELDEN RING
Remnant 2
Street Fighter™ 6
GUILTY GEAR -STRIVE-
TEKKEN 8
Omega Strikers
Lethal Company
Dark and Darker
THE FINALS
Rabbit and Steel
Granblue Fantasy Versus: Rising
Death Must Die
Pseudoregalia
Path of Exile
Darkest Dungeon®
METAL GEAR SOLID V: THE PHANTOM PAIN
The Witcher 3: Wild Hunt
Don't Starve Together
Hollow Knight
FINAL FANTASY XIV Online
Wallpaper Engine
Oxygen Not Included
HELLDIVERS™ 2
Monster Hunter: World
Resident Evil 2
Resident Evil 3
SteelSeries GG 60.1.0
TavernWorker for Dark and Darker - Steam
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB5001716)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 556.12
NVIDIA app 10.0.1.256
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.9615.33661400
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
Nvidia Share
NVIDIA ShadowPlay 10.0.1.256
NVIDIA Virtual Audio 4.65.0.3
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft .NET Host - 6.0.11 (x64)
Microsoft .NET Runtime - 6.0.11 (x64)
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002CD0
C:\Program Files\Google\Chrome\Application\chrome.exe 000026AC
C:\Program Files\NVIDIA Corporation\NVIDIA App\CEF\NVIDIA Overlay.exe 00002B68
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020A4
C:\Program Files\Riot Vanguard\vgtray.exe 0000188C
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 00003C70
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 000024C8
C:\Program Files\SteelSeries\GG\apps\moments\SteelSeriesCaptureSvc.exe 00004194
C:\Program Files\SteelSeries\GG\apps\moments\SteelSeriesSvcLauncher.exe 000047E8
C:\Program Files\SteelSeries\GG\apps\moments\crashpad_handler.exe 00002784
C:\Program Files\SteelSeries\GG\apps\sonar\SteelSeriesSonar.exe 0000483C
C:\Program Files\SteelSeries\GG\cvgamesense\SteelSeriesCVGameSense.exe 000005CC
C:\Program Files\WindowsApps\Microsoft.GamingApp_2406.1001.20.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 0000354C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002E64
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00003128
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.240.599.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00003F90
C:\WINDOWS\Explorer.EXE 0000243C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002C24
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001864
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000D20
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004208
C:\WINDOWS\system32\DllHost.exe 00004010
C:\WINDOWS\system32\conhost.exe 00004CC0
C:\WINDOWS\system32\sihost.exe 000020D8
C:\WINDOWS\system32\svchost.exe 00002F34
C:\WINDOWS\system32\taskhostw.exe 000023E8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002640
C:\Windows\System32\RuntimeBroker.exe 00000D08
C:\Windows\System32\SecurityHealthSystray.exe 00000978
C:\Windows\System32\SystemSettingsBroker.exe 00003B34
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001D7C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002CE0
D:\Steam\GameOverlayUI.exe 00003AF4
D:\Steam\Steam.exe 00002B74
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000013E8
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 00000AC4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004664

[PaulH]

I am having that exact error! It is so annoying and I am glad I am not the only one.