Cant leave the INN room or gold Saucer

[Kiiari]

How's this for an update - If you do play outside the cities, and it shows the main city in a cutscene, you crash. During the quest Unrest in Ishgard - it shows a cutscene of Foundation, it crashed at the beginning of that cutscene.

[Abi_Agheal]

Well they moved my post to duplicates however they moved https://forum.square-enix.com/ffxiv/...-Old-Sharlayan to Confirmed, so "MAYBE" they will resolve this or at least tell us whats going on.

At least they seem to 'discreetly' acknowledge there is an issue. Let's hope the next round of updates will fix it.

[AtheneValfaria]

I know a little bit (a little more) about Game- and 3D-Development. I dev things on DirectX (by C# XNA/Monogame (.Net6)).
Cutscenes are often "live-generated", not coming from a video-file (it saves space). If a cutscene is using a model, texture, vertexdata, effect or whatever which is taken from the 7.0 patch .... better said, it plays on new content... it is like you have been teleported temporarily to this cities. If this loaded objects makes problems... it crashes the game (if this has no Exception-Handler (developer know what exceptions are)). So there came bugs on cutscenes too if they play on maps from new content.



For myself... i decided over last days to upgrade my computer (by hire-purchase). I checked tons of posts here, asked some about their computer setup and I think I'm right on my choice (looked with a hardware-experienced person a mid-low-budget solution).
Mainboard: from Asus M578L-M LE to Asus Prime B 450 Plus
CPU: from AMD Phenom II 960T to AMD Ryzen 5600 (not 5600x, it's no typo !!!)
RAM: from 8GB DD3 to 16GB DDR4 (3600 MHz)
It's technology made in last 2-4 years.



It will arrive today (if the postman don't put just a "cant-deliver-card" in), I will keep you up-to-date if FF is running after that.


Edit: I totally forgot ....
It's right and normally not acceptable (from consumer perspective) than many player write a problem what makes a product complete unusable. It may be that the requirements are a little higher than used hardware, but if I read the official written requirements and check the posts here... some are higher. It can be that FF14 uses AVX now (came out in 2013), but it will be fine if someone will confirm that. I think that should be no company secret. A "need-to-have" requirement should be written always official. I don't want to know how many humans by a game or other kind of software, check the written requirements before, and can't start them cause some detail what isn't published makes it impossible.
The "problem" about the silence from SE ... I for myself can't accept it to, even my post went to the "accepted bugs" area. A little word like "we have collected your informations and will do what we can" would be nice. It's not just a little wrong pixel or a typo or whatever, it may be an "unplayable problem" for thousands of players (most don't know about this forum, use X or reddit). I understand, that patches often makes the support-inbox full. But in my work-life I learned one thing... first build the road, then the tree aside (most know what i mean with that). And a little word would be nice to let the situation calm down to the ones who really get p!ssed because they cant play and don't get an reaction.

[Kiiari]

I agree complete and thanks for explaining, makes sense now.

SE if you read this, we only wanted a response, any response: IE: "We got it","working on it","F*** off and buy new equipment" - Seriously, we get you are busy, but you have community managers that can respond to stupid ass graphics glitches but cant say anything in a 4 page post about an issue where YOUR game becomes unplayable because of a software issue from your side. VERY Bad business if you ask me. My spouse has been able to load me in cities and get the minor stuff done, but it's still frustrating and there are probably hundreds if not thousands that don't have that second computer to do that with.

Japanese Translation per Google Translate:

SE、あなたがこれを読んでいるなら、私たちは返答だけを望んでいます。どんな返答でも構いません: IE: 「わかりました」、「取り組んでいます」、「やめて、新しい機器を買ってください」 - 真剣に、お忙しいのはわかりますが、馬鹿げたグラフィックの不具合には対応できるコミュニティ マネージャーがいますが、ソフトウェアの問題によりゲームがプレイできなくなった問題については 4 ページの投稿では何も言えません。私に言わせれば、非常に悪いビジネスです。私の配偶者は私を都市部に乗せて、ちょっとした用事を済ませてくれていますが、それでもイライラするし、それを行うための 2 台目のコンピューターを持っていない人はおそらく数千人ではないにしても数百人いるでしょう。

Maybe this will help.

[Kiiari]

Oh and add Azys Lla to the list of places that cannot be played in. Crashes randomly in zone, could be 1 minute, could be 10, nothing specific triggering error, just happens when it wants to.

4 days, sub gets canceled and refund request for DT will be sent. Get it right!

[AtheneValfaria]

As said a little update from myself...
Got the new hardware, changed them, and now Game works perfect, even in new Areas. Seems also really to be a CPU- or Mainboard-Problem.
But I will watch here sometimes in becase I'm on same meaning that no reaction about this issue isn't ok nd I really want to know what happens about it.

[Kiiari]

Sadly the upgrade equipment option is not available for us. So we wait, in silence, while they don't respond in any way at all.

[Kiiari]

Here's to the hope that 7.01 fixes this, otherwise it's stop paying for FFXIV and pay for GW2 expansions instead.

[Anida]

Here's to the hope that 7.01 fixes this, otherwise it's stop paying for FFXIV and pay for GW2 expansions instead.

If you don't have Secrets of the Obscure yet, just a friendly bit of information. The expac has benefits to owning it, but the story sucks.

Dawntrail is a good story, right up my alley in the moral of the story. I just hope they get all these performance issues resolved soon.

[Kiiari]

Good job FFXIV - Your lack of response & the lack of a fix has cost you a customer or two or three. I know you don't care or you'd have responded to something (here, X(twitter), facebook) but instead you blow off a small portion of your player base who CANNOT play due to all of your dumb arse quests leading to a main city, which btw I Cannot get to!