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  1. 06-29-2024 07:03 AM #1
    Valiant_sentinel
    Player
    Valiant_sentinel's Avatar
    Join Date
    Jun 2024
    Location
    Ul'dah
    Posts
    1
    Character
    Garresk Tepui
    World
    Excalibur
    Main Class
    Dark Knight Lv 90

    Help with Fatal DirectX Error (30000000)

    Since the update to Dawntrail I've been getting "Fatal DirectX Error (30000000)". I've tried re-installing the game, updating every driver, and following every single solution I could find. I have an Intel(R) HD Graphics 520. I have updated windows and checked all the settings to no avail.

    The game didn't have the best FPS before, but I was able to enjoy all aspects of it with little issue with my gameplay. I'd like to know if there's anything else I could try before I attempt a full hardware upgrade.

    I leave my specs before:

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS V1.02
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8072.906MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16264.906MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 686.422GB SYSTEM_FREEDISC_SPACE 132.548GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 520
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4036.453 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0b3e3ed3ace9602a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0b3e3ed3ace9602a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0b3e3ed3ace9602a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0b3e3ed3ace9602a\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6446
    SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {0F7761EB-31D6-4161-9DDE-D13BB8325B54}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8555
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/15/2018 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0952C0-621E-11EE-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84E3BE80-FEC1-11E6-8005444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84E3E590-FEC1-11E6-8007444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {95461160-192B-11EF-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84E40CA0-FEC1-11E6-8009444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9546FBC0-192B-11EF-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9547BF10-192B-11EF-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread — Mozilla Firefox

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    MusicBee 3.3.7367
    Notepad++ (32-bit x86)
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    Xiph.Org Ogg Codecs 0.83.17220 32-bit
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    WebM Media Foundation Components
    Winamp
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    Intel(R) Wireless Bluetooth(R)
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    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 261
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server 2005 Express Edition (BWDATOOLSET)
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    Microsoft XNA Framework Redistributable 4.0
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    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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    Ferramentas de verificación de Microsoft Office 2013 - Galego
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    Update for Microsoft OneNote 2013 (KB4011281) 32-Bit Edition
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    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
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    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
    Microsoft InfoPath MUI (Japanese) 2013
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    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
    Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
    Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
    Microsoft Office Shared MUI (Japanese) 2013
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    Security Update for Microsoft Excel 2013 (KB4022191) 32-Bit Edition
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    Update for Microsoft Office 2013 (KB4018389) 32-Bit Edition
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    Microsoft DCF MUI (Japanese) 2013
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    Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
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    (0)
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  2. 06-29-2024 07:17 AM #2
    KitsunaSmiles
    Player
    KitsunaSmiles's Avatar
    Join Date
    Jun 2024
    Posts
    1
    Character
    Kitsuna Eightbit
    World
    Excalibur
    Main Class
    Fisher Lv 86

    Same issue

    Hey man, just wanted to say your not alone. I have the exact same Intel(R) HD Graphics 520 error message as well. From what I can tell the graphical update from DT might have put us in a bad spot.
    (1)
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  3. 06-29-2024 08:01 AM #3
    Saitress
    Player
    Saitress's Avatar
    Join Date
    Jun 2024
    Posts
    16
    Character
    Deimos Nockt
    World
    Shiva
    Main Class
    Thaumaturge Lv 62
    Same issue here. I've been trying to fix this on my side with everything that internet have to offer and still can't log in because of this error
    (1)
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  4. 06-29-2024 09:26 AM #4
    affenmensch
    Player
    affenmensch's Avatar
    Join Date
    Sep 2013
    Posts
    116
    Character
    Linari Maya
    World
    Shiva
    Main Class
    Archer Lv 60
    same issue on my end, never had a dx crash before dawntrail, now i had already 4 of them today
    (1)
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  5. 06-29-2024 12:03 PM #5
    Tout-An
    Player
    Tout-An's Avatar
    Join Date
    Jun 2024
    Posts
    4
    Character
    Shrudo Ss
    World
    Maduin
    Main Class
    Dancer Lv 90
    I have the same problem, and I don't have any problems before the update.
    (1)
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  6. 06-29-2024 12:11 PM #6
    Omnisai
    Player
    Omnisai's Avatar
    Join Date
    Jun 2024
    Posts
    11
    Character
    Omnisai Freerun
    World
    Goblin
    Main Class
    Gladiator Lv 49
    Just trying to find a common value here. does everyone that this is happening to happen to use an Intel graphics card?
    (0)
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  7. 06-29-2024 03:58 PM #7
    Meowva
    Player
    Meowva's Avatar
    Join Date
    Dec 2018
    Posts
    15
    Character
    Valn Ashea
    World
    Exodus
    Main Class
    Fisher Lv 90
    I'm having this issue too... not really sure what's up. I tried updating drivers, but it doesn't seem to have made a dent in it at all
    (1)
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  8. 06-29-2024 03:58 PM #8
    affenmensch
    Player
    affenmensch's Avatar
    Join Date
    Sep 2013
    Posts
    116
    Character
    Linari Maya
    World
    Shiva
    Main Class
    Archer Lv 60
    Quote Originally Posted by Omnisai View Post
    Just trying to find a common value here. does everyone that this is happening to happen to use an Intel graphics card?
    i am using a 2080ti
    (0)
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  9. 06-29-2024 04:03 PM #9
    Saitress
    Player
    Saitress's Avatar
    Join Date
    Jun 2024
    Posts
    16
    Character
    Deimos Nockt
    World
    Shiva
    Main Class
    Thaumaturge Lv 62
    Quote Originally Posted by Omnisai View Post
    Just trying to find a common value here. does everyone that this is happening to happen to use an Intel graphics card?
    I'm using AMD and never had any problems till update. And my friend have same issue with Nvidia card. So i guess card is not a problem
    (1)
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  10. 06-29-2024 04:06 PM #10
    Meowva
    Player
    Meowva's Avatar
    Join Date
    Dec 2018
    Posts
    15
    Character
    Valn Ashea
    World
    Exodus
    Main Class
    Fisher Lv 90
    I'm using a Radeon RX 460
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