I'm sorry. But people should realize they are subbing to an indie company by now. Even F2P MMO's and mobile games have voice acted npc's and better character customization with far less budget considering FFXIV has a sub AND a cash shop. + all the sidemerch.
Im starting to feel like their dev team is incompetent, a bunch of trainees or allocated to other duties within square enix. I refuse to believe they are just doing it out of spite or lazyness.