Random black screens and pc crashes after the new update

[markjail]

Hello, everyone,
I have been playing final fantasy xiv since 2020 and never had any problem. Since this morning, after updating to 7.0, I experience frequent crashes of the game with a black screen that forces me to have to manually reboot my pc (I can't even access the task manager).
Since I played the game until maintenance two days ago without ever having any problem, and I also play other games that stress the system much more than this one, I am sure that the problem does not stem from my hardware.
I have already tried re-downloading the game and lowering the graphics settings to the minimum, but the problem persists. I have no frame rate drops nor any graphical problems




These are my specs


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\markj\OneDrive\Documenti
FINAL FANTASY XIV ONLINE D:\FINAL FANTASY XIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64 bit (6.2, build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 1203
SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
SYSTEM_MEMORY 32620.164MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34668.164MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.742GB SYSTEM_FREEDISC_SPACE 610.633GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1438.457GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 582.431GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1907.727GB SYSTEM_FREEDISC_SPACE 944.849GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10053.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16310.082 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2024 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 27GL650F (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B7CD7040-CF11-49FD-A023-09C96FDCA9A1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 02:00:00
SYSTEM_SOUND AI Noise-Canceling Speaker (ASUS Utility)
SYSTEM_SOUND_DEVICE_ID {B990942E-69EC-4946-B13C-1301322D69BB}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.2.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 02:00:00
SYSTEM_SOUND Altoparlanti (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5458DEDA-A240-4B03-9E79-0F011C52506B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9238.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 9/14/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {02D4C9BB-63CB-499A-9708-9AA1E6D73317}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9238.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 9/14/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastiera
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2481A260-23BD-11ED-8003444553540000}
SYSTEM_INPUT_NAME Trust GXT 232 Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2481C970-23BD-11ED-8005444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C67B8A60-9C3C-11EE-8001444553540000}
SYSTEM_INPUT_NAME LogiG MKeyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24821790-23BD-11ED-8008444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2481A260-23BD-11ED-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24823EA0-23BD-11ED-800A444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {248265B0-23BD-11ED-800B444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C67BB170-9C3C-11EE-8002444553540000}
SYSTEM_INPUT_NAME LogiG MKeyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {248265B0-23BD-11ED-800C444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Is the game crashing for anyone else? - Final Fantasy XIV Online: A Realm Reborn - Google Chrome
FFXIV.cfg - Blocco note
FINAL FANTASY XIV - A Realm Reborn
Roaming
Esperienza input di Windows


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5 Beta 2
Battle.net
Brave
Diablo IV
Gemc
Google Chrome
K-Lite Codec Pack 17.9.4 Standard
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Overwolf
Adobe Photoshop CC 2019
Adobe Premiere Pro 2023
Rockstar Games Launcher
Rockstar Games Social Club
RivaTuner Statistics Server 7.3.4 Beta 3
Skype versione 8.117
Steam
The Elder Scrolls Online
Ubisoft Connect
VLC media player
Windows Live Essentials
World of Warcraft
Windows Live UX Platform
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Microsoft Windows Desktop Runtime - 3.1.32 (x64)
GPU Tweak III Install
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Windows Live Photo Common
AURA lighting effect add-on
Microsoft Windows Desktop Runtime - 5.0.17 (x64)
Windows Live UX Platform Language Pack
Kingston AURA DRAM Component
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.38.33135
FINAL FANTASY XIV ONLINE
Intel(R) Chipset Device Software
Epic Games Launcher
Movie Maker
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows Live Communications Platform
Launcher Prerequisites (x64)
Battlefield 2042
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135
ASUS AURA Extension Card HAL
PHISON HAL
AURA Service
ASUS AIOFan HAL
AURA Service
Windows Live Installer
Microsoft Visual C++ 2005 Redistributable
GameSDK Service
GOG GALAXY
Teams Machine-Wide Installer
Epic Online Services
Photo Common
ASUS AURA VGA Component
Patriot Viper DRAM RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Raccolta foto
Windows Live Essentials
MSVCRT
MSVCRT110
ASUS Motherboard
Patriot Viper M2 SSD RGB
ENE_EHD_M2_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.38.33135
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
ASUS Update Helper
Microsoft GameInput
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
GPU Tweak III
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135
EA app
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
Windows Live SOXE
ENE RGB HAL
Windows Live SOXE Definitions
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Movie Maker
D3DX10
WD_BLACK AN1500
ASUS AURA Motherboard HAL
Universal Holtek RGB DRAM
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CPUID ASUS CPU-Z 1.94
CPUID CPU-Z 2.01
Netmarble Launcher 0.4.7
Microsoft 365 Apps for enterprise - it-it
Microsoft OneDrive
Microsoft Office Professional Plus 2021 - en-us
Dinkum
New World
My Time at Sandrock
Coromon
Achilles: Legends Untold
Undisputed
Age of Empires IV: Anniversary Edition
Symphony of War: The Nephilim Saga
Battlefield™ 2042
The Callisto Protocol
Grand Theft Auto III - The Definitive Edition
Age of Wonders 4
THE FINALS
Stronghold: Definitive Edition
Magic: The Gathering Arena
Persona 3 Reload
Warframe
Far Cry 6
Mount & Blade II: Bannerlord
The Elder Scrolls Online
Marvel's Midnight Suns
Divinity: Original Sin 2
HELLDIVERS™ 2
Saints Row
TeamViewer
Two-Way AI Noise Cancelation
WinRAR 6.11 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable (x64)
WD_BLACK AN1500
Microsoft .NET Runtime - 6.0.31 (x64)
RstDowngradeGuard
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33135
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ROG Live Service
Intel(R) Chipset Device Software
Malwarebytes version 5.1.5.116
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.17 (x64)
Paradox Launcher v2
ASUS AURA Motherboard HAL
Logitech G HUB
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft .NET Host - 6.0.31 (x64)
Microsoft .NET Runtime - 5.0.17 (x64)
Microsoft Windows Desktop Runtime - 3.1.32 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
ASUS AURA VGA Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Universal Holtek RGB DRAM
OptaneDowngradeGuard
Microsoft .NET Core Host - 3.1.32 (x64)
Patriot Viper M2 SSD RGB
Microsoft .NET Host FX Resolver - 5.0.17 (x64)
Controllo integrità PC Windows
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Application Error Reporting
Kingston AURA DRAM Component
PHISON HAL
Microsoft .NET Host FX Resolver - 6.0.31 (x64)
AURA DRAM Component
Intel(R) Serial IO
Intel(R) Serial IO
Microsoft .NET Core Runtime - 3.1.32 (x64)
Corsair iCUE5 Software
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33135
Microsoft .NET Core Host FX Resolver - 3.1.32 (x64)
Adobe Acrobat (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Driver grafico 556.12
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
Aggiornamenti NVIDIA 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Driver audio HD 1.4.0.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
Update for Windows 10 for x64-based Systems (KB5001716)
EA app
AURA lighting effect add-on x64
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ENE RGB HAL
Microsoft .NET Host - 5.0.17 (x64)
MSVCRT110_amd64
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000512C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.68\msedgewebview2.exe 000051BC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004748
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003774
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00004740
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00004FEC
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00005010
C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe 0000498C
C:\Program Files\Corsair\Corsair iCUE5 Software\crashpad_handler.exe 00004234
C:\Program Files\Corsair\Corsair iCUE5 Software\iCUE.exe 000042FC
C:\Program Files\Google\Chrome\Application\chrome.exe 0000473C
C:\Program Files\LGHUB\lghub_agent.exe 00004434
C:\Program Files\LGHUB\logi_crashpad_handler.exe 000048FC
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00002C38
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe 000025DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EF8
C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2424.6.0_x64__cv1g1gvanyjgm\WhatsApp.exe 00001E10
C:\Program Files\WindowsApps\Microsoft.WindowsNotepad_11.2405.13.0_x64__8wekyb3d8bbwe\Notepad\Notepad.exe 00003230
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24052.124.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00003988
C:\Program Files\WindowsApps\MicrosoftTeams_24151.2105.2943.2101_x64__8wekyb3d8bbwe\msteams.exe 0000497C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00003120
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00003278
C:\WINDOWS\Explorer.EXE 00002C0C
C:\WINDOWS\System32\LocationNotificationWindows.exe 00002D44
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000030D8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000306C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004308
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004FD8
C:\WINDOWS\system32\DllHost.exe 00003638
C:\WINDOWS\system32\backgroundTaskHost.exe 00003554
C:\WINDOWS\system32\conhost.exe 00005018
C:\WINDOWS\system32\sihost.exe 00001EF0
C:\WINDOWS\system32\svchost.exe 00001638
C:\WINDOWS\system32\taskhostw.exe 00002B60
C:\WINDOWS\system32\wbem\unsecapp.exe 000048F4
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_e8d71250669d562e\RtkAudUService64.exe 0000425C
C:\Windows\System32\RuntimeBroker.exe 00002938
C:\Windows\System32\SecurityHealthSystray.exe 000041C4
C:\Windows\System32\SystemSettingsBroker.exe 00003CF4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003268
C:\Windows\System32\smartscreen.exe 00004198
Z:\FINAL FANTASY XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000048AC
Z:\FINAL FANTASY XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002A50

[Lillithrae]

Exact same problem for me too. GPU fans kick up to 100% screens go black and system stops responding. However, system audio remains playing.

System specs:
Ryzen 9 5900X
Nvidia RTX 4080
ASUS X570-Pro
32GB DDR4

ONLY FF has been doing this and changing settings to test if it could be a possible fix in, understandably for now, nigh impossible with the queue times to access the game.