Hi! I am having the worst time trying to get Dawntrail to run. The game was working fine (admittedly with intermittent crashes here and there) until the update this morning. I am consistently getting a DirectX error message when I try to open the game.

Also -- I have the Steam version.

I have updated my graphics drivers, Windows Update, and tried several other troubleshooting steps that I found on other DirectX error threads. Nothing has worked for me so far.

I checked Can I Run It to see if my minimum specs were at least within range, and it seems they are.

Here is my System Information from the launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Admiral Admin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 2016 LTSB 64-bit (6.2, Build 9200) (14393.rs1_release.240606-1636)
SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/05/17 08:53:43 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8119.895MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17335.895MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.271GB SYSTEM_FREEDISC_SPACE 87.888GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6055.367 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4059.947 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D05C0E8B-2529-4C1D-9EBE-0CF486EBA420}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.3204
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {08BD07DB-A776-419E-9349-68E8178AE04C}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {30BE1A91-E309-4BE7-8AAA-66716D29C0CF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.6451
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/3/2023 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {4AA0936C-BAD0-4B52-8174-971F3B10CCA4}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/25/2020 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {6BCB5881-5748-4CB9-90AD-782E5120086B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7775B720-9587-4777-8C4C-D25A65547DAC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.3204
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2019 00:00:00
SYSTEM_SOUND Speakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID {CA569E94-FFC0-47F0-A7A0-DC8F54ED3298}
SYSTEM_SOUND_DEVICE_NAME Larmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.17246
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/1/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7D17A20-EE85-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0789D30-F7C0-11EB-8002444553540000}
SYSTEM_INPUT_NAME GAOMON HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7D5BFE0-EE85-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7DDFD40-EE85-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7DEC090-EE85-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7D8F430-EE85-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F07D7F30-F7C0-11EB-8004444553540000}
SYSTEM_INPUT_NAME GAOMON HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAC71D50-6D7B-11EC-8001444553540000}
SYSTEM_INPUT_NAME Blue Microphones
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7DB3E20-EE85-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F07FC920-F7C0-11EB-8006444553540000}
SYSTEM_INPUT_NAME GAOMON HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAC8A3F0-6D7B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Blue Microphones
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0823A20-F7C0-11EB-8008444553540000}
SYSTEM_INPUT_NAME GAOMON HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7DC0170-EE85-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7DF83E0-EE85-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Search Results - FINAL FANTASY XIV Forum - Google Chrome
Friends - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 28 NPAPI
Adobe Photoshop CS2
Audacity 2.2.1
BookWorm Deluxe 1.03
ClueFinders 4th Grade Adventures
Free Sound Recorder v10.8.8
Free YouTube Download
Google Chrome
Ichiban Sudoku 2.0
Magical Jelly Bean KeyFinder
Kyodai Mahjongg 2006 v1.42
LAME v3.99.3 (for Windows)
League of Legends
My Free Mahjong
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Origin
PaintTool SAI Ver.1
Razer Chroma SDK Core Components
RivaTuner Statistics Server 7.3.6
Shotcut
Steam
TeamViewer 13
WinCDEmu
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Adobe Photoshop CS2
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.38.33135
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135
Wondershare Helper Compact 2.6.0
Apple Application Support (32-bit)
Adobe Stock Photos 1.0
FaceRig Virtual Video driver version 1.0.1.1000
Adobe Common File Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.38.33135
Apple Software Update
OpenOffice 4.1.5
Adobe Refresh Manager
Adobe Acrobat Reader
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Adobe Bridge 1.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.0.210
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
FoneLab 10.2.6
FaceRig virtual audio driver version 1.0
Microsoft XNA Framework Redistributable 4.0 Refresh
Adobe Help Center 1.0
FeralHeart version 1.17
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
iMyFone Fixppo 7.8.0.5
Tenorshare ReiBoot 7.3.6.1
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
Vortex
Nexus Mod Manager
7-Zip 19.00 (x64)
Windows Driver Package - Apple, Inc. (USBAAPL) USB (05/19/2017 6.0.9999.69)
CCleaner
GIMP 2.8.22
Guild Wars 2
HWiNFO64 Version 7.34
Krita (x64) 3.3.1.0
MediBang Paint Pro 26.2 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Wacom
Tabletop Simulator
FINAL FANTASY XIV Online
Wacom Tablet
WinRAR 5.71 (64-bit)
Wondershare Filmora X(Build 10.7.2.9)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33135
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 5.1.5.116
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
OpenShot Video Editor version 2.5.1
Bonjour
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB4023057)
Gaomon Tablet v14.8.133.1259
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Voicemod
Apple Application Support (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33135
Blender
NVIDIA Ansel
NVIDIA Control Panel 472.12
NVIDIA Graphics Driver 472.12
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft .NET Host - 6.0.11 (x64)
Microsoft .NET Runtime - 6.0.11 (x64)
WinZip 24.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Aiseesoft Studio\FoneLab\AppService.exe 0000252C
C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\vidnotifier\vidnotifier.exe 00000638
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 000028E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002174
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000004C8
C:\Program Files (x86)\RivaTuner Statistics Server\EncoderServer.exe 00002098
C:\Program Files (x86)\RivaTuner Statistics Server\RTSS.exe 00001148
C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooksLoader64.exe 000020AC
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000020C8
C:\Program Files (x86)\Steam\Steam.exe 00002E4C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000029A8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 0000336C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000030D0
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 0000191C
C:\Program Files\CCleaner\CCleaner64.exe 00002E48
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe 00000F88
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00001B9C
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe 00001E98
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001DE4
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe 00001FFC
C:\Program Files\WinZip\FAHWindow64.exe 000018B0
C:\Program Files\WinZip\WzPreloader.exe 000014A4
C:\Program Files\Windows Defender\MSASCuiL.exe 0000231C
C:\Users\Admiral Admin\AppData\Local\Discord\app-1.0.9152\Discord.exe 00002B80
C:\Windows\Explorer.EXE 00001818
C:\Windows\System32\RuntimeBroker.exe 00001508
C:\Windows\System32\sihost.exe 000011D0
C:\Windows\System32\taskhostw.exe 00000C78
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B48
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019AC
C:\Windows\system32\ApplicationFrameHost.exe 000020D0
C:\Windows\system32\DllHost.exe 00001674
C:\Windows\system32\SearchFilterHost.exe 000008EC
C:\Windows\system32\svchost.exe 00000C80