game does not launch

[Gobe]

Have you tried the idear i wrote abit earlier about turning off 'Steam 32bit' (not the client) in taskmanager after doing the login but not yet clicking 'Play'?

Did'nt have to do a reinstall but it got me past the black screen so i could see the Square Logo instead of FF14 on steam freezing nonstop after opening

[MinOfForest]

I removed my Nvidia 680 graphic cards and threw a solitary Titan in, updated drivers to the newest for the Titan (which are old) and now the game's working. It just really hated the 680s?

[nyasuma]

Also want to chime in that rolling back my NVIDIA driver to 471.96 worked! Was having the same issues on a GTX 650.

[MissGigabyte]

I have an old computer (that does not meet minimum reqs) and I got it to load finally. Was not hardware, was not game files or settings. I UPDATED my nvidia drivers to 538.18 through my PC's support assist to get the current driver.
To get current nvidia driver version, right click your desktop, then select nvidia control panel.

I had the issue where there would be a popup after pushing play, and then both the launcher and popup would just close w/o error.

I also tried the third party launcher, and that gave an undefined error. The repair/integrity checks on that one also didn't work.

[Gurtvire]

I have an old computer (that does not meet minimum reqs) and I got it to load finally. Was not hardware, was not game files or settings. I UPDATED my nvidia drivers to 538.18 through my PC's support assist to get the current driver.
To get current nvidia driver version, right click your desktop, then select nvidia control panel.

I had the issue where there would be a popup after pushing play, and then both the launcher and popup would just close w/o error.

I also tried the third party launcher, and that gave an undefined error. The repair/integrity checks on that one also didn't work.

Thank you for the suggestion! My computer is also fairly old too, so I decided to try going "forward vs backward" with the latest drivers for my graphics card (Nvidia GeForce 940m which was 556.12).

I used the Nvidia GeForce Experience, which is basically a free program Nvidia offers to automatically check for updated drivers for your Nvidia graphics card and can also help optimize settings for your games. Given the updates that are being made from a graphics standpoint to FFXIV with the expansion, I decided to focus on custom optimization with an emphasis on performance (the GeForce Experience program makes it easy to do that with a sliding bar to adjust from performance to optimized, or you can manually change the settings and apply them).

Sure enough, once I did those things, I was able to launch the game and after waiting in queue was able to get in.

Hope this is helpful for others. Could it be that for certain graphics cards the "older" updates work but the "newer" updates don't? Seems like it, but again I'm not the most tech savy.

[Mythos12]

hello everyone. thank you all for responding to my post. Can some one explain how to roll back my NVIDIA driver to 471.96? I am clueless with computer stuff

[MinOfForest]

hello everyone. thank you all for responding to my post. Can some one explain how to roll back my NVIDIA driver to 471.96? I am clueless with computer stuff

Instead of trying to figure out Nvidia's site I just Googled the "Nvidia driver 471.96" and it brought me right to the download page. Then during the install for that instead of picking the quick/express install I did the other one and made sure to do a clean install (just in case)

[ArthurBarbaro]

hello everyone. thank you all for responding to my post. Can some one explain how to roll back my NVIDIA driver to 471.96? I am clueless with computer stuff

MinOfForest's answer does it. But if you need, here's a quick step-by-step:

- at nvidia's site, click "Drivers" in the upper tab
- ignore the "Driver Downloads" search button and instead scroll down a bit and click "Beta and Older Drivers"
- fill in the options. mine were: Product Type: GeForce, Product Series: GeForce 600 Series, Product: GeForce GTX 650, Operating System: Windows 10 64-bit, Windows Driver Type: DCH, Language: Português (Brazil) (it's probably irrelevant which one you choose here), Recommended/Beta: All
- click "Search", then "GeForce Game Ready Driver WHQL - 471.96 - August 31, 2021", then finally "Download"

Then you just install it normally over your current version. I also did as MinOfForest said and chose Advanced and then checked Clean Install, but that might not be necessary.

[Lolokine]

I too am experiencing this “Press the log in button and poof” issue.
I’m on a Ps5, made sure it (PS5)was updated, all and any psn Updates in general were updated. Verified other games online/ offline worked. Reck all cables/ internet/hdmi/ ect. All were as they should be. Verified internet connection, all other games using either online play or offline play. Confirmed 878 download/ 40 upload both via my PlayStation and via laptop (slightly faster).
Restarted, cleared any unnecessary games and their data off my ps5 just as a precaution. Confirmed on PlayStation store the purchase/ and download of Dawntrail. Not sure what else to do? Initiated a “ticket” to SE and awaiting their response (sent this am).
It’s just weird because like others have said it goes good until you press the log in button…

[Tiakira_Yakumo]

Found a solution to the black screen, ffxiv_dx11.exe related black screen I was having. Since I'm running the game on GNULinux with WINE what worked for me may not work for you. But might at least give you something to try or a new direction to search in.

Everything is in an earlier posting in this thread., post #14

not sure if a pasted link will work but try this.

https://forum.square-enix.com/ffxiv/...=1#post6504473

Hope this helps. Good luck.