The Lodestone Technical Difficulties (Jun. 28)

[NOC_NA]

We are currently experiencing technical difficulties where users are unable to log in with characters on the European and Oceanian data centers that have not logged in for an extended period of time, or are logging in for the first time. We are currently investigating and ask for your patience as we work to resolve this issue.

We sincerely apologize for any inconvenience this may be causing.

[Date & Time]
From Jun. 28, 2024 2:00 a.m. (PDT)
From Jun. 28, 2024 9:00 (GMT)
From Jun. 28, 2024 10:00 (BST)
From Jun. 28, 2024 19:00 (AEST)

[Details]
・Users are unable to log in with characters on the European and Oceanian data centers that have not logged in for an extended period of time, or are logging in for the first time.

[Cause]
Under investigation

[Affected]
・The Lodestone

[NOC_NA]

During the following time, we were experiencing technical difficulties where users were unable to log in with characters on the European and Oceanian data centers that had not logged in for an extended period of time, or were logging in for the first time.
We are pleased to announce that the technical difficulties have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Jun. 28, 2024 2:00 a.m. to 8:11 p.m. (PDT)
Jun. 28, 2024 9:00 to Jun. 29, 2024 3:11 (GMT)
Jun. 28, 2024 10:00 to Jun. 29, 2024 4:11 (BST)
Jun. 28, 2024 19:00 to Jun. 29, 2024 13:11 (AEST)

[Issue Details]
・Users were unable to log in with characters on the European and Oceanian data centers that have not logged in for an extended period of time, or are logging in for the first time.

[Cause]
Network issue

[Affected]
・The Lodestone