[Xbox] Game Crashes in loading transitions

[RukaziSintakumo]

https://na.finalfantasyxiv.com/lodes...8406d28f47a951

Finally, an answer!

An issue wherein the Xbox version becomes unresponsive when transitioning between areas

We have confirmed an issue in the Xbox version where the game client may become unresponsive when transitioning between locations, such as field areas and cities. Our preliminary investigation suggests that this issue is likely due to a phenomenon known as memory fragmentation.

We are currently conducting a comprehensive investigation into the matter, which we have prioritized to ensure a swift resolution. However, rectifying this issue requires the deployment of a patch to update the client. This process involves rigorous checks by our QA team, among other procedures, which means it may take several days to address.

We are working to expedite the release of this patch at the earliest possible opportunity. However, we regret to say that this process will require some time. We sincerely apologize for the inconvenience this causes and appreciate your patience and understanding as we work to address the issue.

The likelihood of encountering memory fragmentation is reduced when playing on Worlds with relatively low populations due to the lower chances of encountering large numbers of characters on screen at the same time. Until we have resolved the issue, we kindly suggest you consider playing on either the Dynamis, Shadow, or Oceania data centers.

[TelPrydain]

I'm on OCE where wait queues are like 8-12 people long - and I'm still getting it this morning. I'm sure population is a factor, but not the only one.

For what it's worth, while I'm annoyed, I'm 85% sure this will require a hotfix that goes through Mircorsoft cert.

(snip)
This is unlikely to be a datacentre-side issue (or it'd be impacting other platforms), which means a patch.

If you log in and there's no patch, the issue is very likely still there.

https://na.finalfantasyxiv.com/lodes...8406d28f47a951

(snip)
However, rectifying this issue requires the deployment of a patch to update the client. This process involves rigorous checks by our QA team, among other procedures, which means it may take several days to address.

We are working to expedite the release of this patch at the earliest possible opportunity. However, we regret to say that this process will require some time. We sincerely apologize for the inconvenience this causes and appreciate your patience and understanding as we work to address the issue.

(snip)

My job as a problem manager is safe for now.

[Zwiebelbauer]

Finally. Feels good to hear, they are working on it and probably located the issue. If they need some time to fix it, I am fine with that. I guess everybody is.

[TimmyTheBFG]

https://na.finalfantasyxiv.com/lodes...8406d28f47a951

Finally, an answer!

An issue wherein the Xbox version becomes unresponsive when transitioning between areas

We have confirmed an issue in the Xbox version where the game client may become unresponsive when transitioning between locations, such as field areas and cities. Our preliminary investigation suggests that this issue is likely due to a phenomenon known as memory fragmentation.

We are currently conducting a comprehensive investigation into the matter, which we have prioritized to ensure a swift resolution. However, rectifying this issue requires the deployment of a patch to update the client. This process involves rigorous checks by our QA team, among other procedures, which means it may take several days to address.

We are working to expedite the release of this patch at the earliest possible opportunity. However, we regret to say that this process will require some time. We sincerely apologize for the inconvenience this causes and appreciate your patience and understanding as we work to address the issue.

The likelihood of encountering memory fragmentation is reduced when playing on Worlds with relatively low populations due to the lower chances of encountering large numbers of characters on screen at the same time. Until we have resolved the issue, we kindly suggest you consider playing on either the Dynamis, Shadow, or Oceania data centers.

Love that they are indeed aware and gave some solution to this. Hopefully they will fix it permanently soon.