Bought FF14 starter edition and dawntrail on steam and cant log in

[coloredegg]

So i want to play ff14 on steam now so i bougt FF14 starter edition and dawntrail on steam

i also connected my steam acc to my square enix acc
now when i try to log in it says that my acc does not have a valid ff14 license or that it expired wich is weird because i do have gametime left

what to do now

in mog station i also cannot select the steam option to redeem a code
is my money stolen now or what

Edit: did i have to buy the endwalker expansion too?

[Volkai]

Unfortunately, you may as well just get a refund for both, because you can only log into the Steam-installed client using an account *created* using a Steam-generated game key.

It's something I've found significantly frustrating, as I purchased the game on Steam for the same reason you did, after getting 1.0 on PC, and it did work as you'd think it ought to for some years, before they changed it, I forget exactly when, but some time in the past four years.

[Alenonimo]

So i want to play ff14 on steam now so i bougt FF14 starter edition and dawntrail on steam

Smart choice. You won't reach any of the expansions before Dawntrail releases on July 2nd and registering the expansion will give you all the others too.

i also connected my steam acc to my square enix acc

Did you go to MogStation? Have a service account there? That's where the licenses go. Even the Steam version have to register there. Not sure why the devs don't just authenticate with Steam to automatically detect your purchases but it's not MY game, right?

If you have a free trial account, just go in there and add the licenses to your free trial account. That should upgrade it and keep your character and stuff.

now when i try to log in it says that my acc does not have a valid ff14 license or that it expired wich is weird because i do have gametime left

Are you using the Steam version of the game? It won't work if you're using the one you get from the Square Enix site.

The Dawntrail code will not work until the July 2nd. The preorder code will and it's all you need to get into Dawntrail in June 28th.

If you didn't register any code yet, go to the MogStation, on your service account, and find a place called "Games & Additional Services". There are two important icons there, one it's called "Additional Platforms" and the other is "Additional Expansions".

You need to add the Starter Edition in the "Add Platform" page and the Dawntrail stuff in the "Additional Expansions" page, I guess. Just remember the Dawntrail expansion code doesn't work yet, only the preorder code do.

You wanna register the codes on these pages and not where it says "Enter Item Code" because that's for in-game items. Confusing, I know. I would just make one big box for all codes and avoid this confusion altogether but I'm not making the decisions...

Also bear in mind that the game is in maintenance RIGHT NOW and that the MogStation may not be working properly. The game will be back only this friday June 28th but the MogStation may be back earlier or fully offline at some time.

in mog station i also cannot select the steam option to redeem a code

That's odd. If everything fails, try using the link to contact the "Support Center" on the MogStation to open a ticket there. Keep bugging the support to fix this for you. :P


If it REALLY doesn't work because the support says you somehow can't use the Steam version or you somehow already have the game on the Square Enix Store, you may get a refund on Steam and buy it on Square Enix Store. It's just that if you have a game on one platform, you can't buy stuff on the other one. A Steam game only accepts Steam expansions and vice-versa.

Edit: did i have to buy the endwalker expansion too?

Not really. Unless you need access to Shadowbringers and Endwalker between June 28th and July 2nd. But that's assuming that you're either finished with the free trial and done all the A Realm Reborn, Heavensward and Stormblood expansions and absolutely can't wait.

[Cat_Girl]

So i want to play ff14 on steam now so i bougt FF14 starter edition and dawntrail on steam

i also connected my steam acc to my square enix acc
now when i try to log in it says that my acc does not have a valid ff14 license or that it expired wich is weird because i do have gametime left

what to do now

in mog station i also cannot select the steam option to redeem a code
is my money stolen now or what

Edit: did i have to buy the endwalker expansion too?

As mentioned by Volkai, you can't use a Steam CD key on a Square Enix account, that has a Windows PC version of the game on it.

You will need to request an account Unlink.

After they Unlink your Steam account, the only way to use your Steam CD key is to make a brand new Square Enix account, you will then be able to select "Steam" from the platform selection, and register the CD key, then you will be asked to Link the accounts, once done you will not be able to have the accounts Unlinked again as it is a one-time only procedure.

[coloredegg]

Smart choice. You won't reach any of the expansions before Dawntrail releases on July 2nd and registering the expansion will give you all the others too.

yeah i didnt really have a choice there because i cant use paypal
smartass

As mentioned by Volkai, you can't use a Steam CD key on a Square Enix account, that has a Windows PC version of the game on it.

You will need to request an account Unlink.

After they Unlink your Steam account, the only way to use your Steam CD key is to make a brand new Square Enix account, you will then be able to select "Steam" from the platform selection, and register the CD key, then you will be asked to Link the accounts, once done you will not be able to have the accounts Unlinked again as it is a one-time only procedure.

u guys can stop spamming this dead thread i this has been resolved already

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that you are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!