When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: All the time
Frequency: Very often
World name: Twintania
Character name: Mala Fleetwood
Retainer name:
NPC name:
Monster name:
Class/Level: All classes and levels with the exception of disciple of the land/hand
Party or solo: Solo
In-game time: All hours
Area and coordinates:
Housing:
Steps:
1. Duty starts
2. Error number is displayed
3. Retuned to main menu must wait for the character I'm using to log in again.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Wired Connection
- Modem maker/model number: Virgin Media

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Nicole\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS BIOS Date: 11/27/19 16:04:36 Ver: 05.0000E
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32715.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37579.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.966GB SYSTEM_FREEDISC_SPACE 339.376GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.495GB SYSTEM_FREEDISC_SPACE 478.004GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1976.055 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16357.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_866484083fc526af\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2023 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 32W_LCD_TV (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DC3F4086-667D-46F3-A485-5842BA93B38B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2023 01:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {60B3FA2F-AACA-4525-A98A-0822D67EF418}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 01:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C908AA04-D06E-45EE-9197-28592299AE64}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E1D7EC0-29B7-11EF-8001444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E1E4210-29B7-11EF-8002444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E1E4210-29B7-11EF-8003444553540000}
SYSTEM_INPUT_NAME CYRM02p0303h00E0r0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3100EA10-F249-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3101AD60-F249-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Steam
Settings
Settings
Microsoft Text Input Application
Friends - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Mirror's Edge™ Catalyst
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Online Services
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service

FINAL FANTASY XIV Online

WinRAR 6.11 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Windows PC Health Check
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 546.33
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft .NET Host - 6.0.11 (x64)
Microsoft .NET Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 0000A9BC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00009C1C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.61\msedgewebview2.exe 00001A3C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000334
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001384
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000015D4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00009108
C:\Program Files (x86)\Steam\steam.exe 0000A890
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 00007EA8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000AED0
C:\Program Files\Google\Chrome\Application\chrome.exe 0000234C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000A614
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24051.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00009904
C:\Users\Nicole\AppData\Local\Discord\app-1.0.9151\Discord.exe 0000B218
C:\Users\Nicole\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002474
C:\Windows\Explorer.EXE 00001BA8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003A78
C:\Windows\System32\CompPkgSrv.exe 00002FC4
C:\Windows\System32\RtkAudUService64.exe 00002D00
C:\Windows\System32\RuntimeBroker.exe 00003FAC
C:\Windows\System32\SecurityHealthSystray.exe 0000B2C8
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000AE30
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000B0D0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00009A5C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00006FC8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00009E2C
C:\Windows\system32\ApplicationFrameHost.exe 0000A254
C:\Windows\system32\conhost.exe 00003A6C
C:\Windows\system32\sihost.exe 00009B04
C:\Windows\system32\svchost.exe 0000B01C
C:\Windows\system32\taskhostw.exe 00009A4C


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: