Dualsense edge is not working properly anymore

[armandojc3]

Ive read a bunch of old threads about the dualsense edge controller not working properly on PC but my case is different because it USED to work properly, back buttons and everything was recognized properly.

I stopped playing in february, came back last week and all of a sudden my controller is no longer working properly, the buttons are all over the place.

For extra info, im playing ffxiv on pc, not from steam.

Thanks in advance

[SavingPrincess]

If you feel comfortable, you can fix it by editing your FFXIV.cfg file.

%UserProfile%\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn

Find "<GamePad Settings>" and change the line beginning with Alias to:

Alias {90,91,88,89,41,40,32,33,73,72,48,49,3,2,1,0,4,6,10,5,7,11,9,13}

Save that file and then run FFXIV. All the mappings should be restored, but haptic feedback still isn's supported for some reason.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a number of situations that can cause the error you are describing. Please try the following troubleshooting methods in order to resolve the issue:

- Please make sure that the gamepad setting is enabled: System Configuration > Gamepad Settings > "Enable gamepad."
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date, even if the device is new often the drivers are not updated while it is in storage. Most times, the controller will work without them in a "plug and play" style, but for an issue like this, we must recommend that you install the official drivers for the controller.
- Hide DS4 controller, please try enabling/disabling this option.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
- Re-calibrate the controller under the System Configuration Menu under the Gamepad Settings tab.
- Delete all USB and gamepad devices via the Device Manager. Restart your computer and allow the device to rediscover the devices and reinstall the drives.
- Fully uninstall the controller, reboot the computer, and reinstall the controller.
- If you have a specialized gaming keyboard you may want to try using a different keyboard to be sure there are no conflicts with that device.
- Launch FINAL FANTASY XIV preferably with a cleanboot. To open a cleanboot, please open the Task Manager (CTRL+SHIFT+ESC) and select the "Start Up" tab. Disable every nonessential program here, and restart the computer.
- If possible, please try using other controllers.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client at the following link for the Windows client: http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

If you are still running into this issue after the provided steps please provide us with the following:

Steps taken before this issue occurs:
Are you on a Desktop or Laptop?
Does this only happen with Final Fantasy XIV?
Does this issue occur for all characters?
Are the Controllers 1st party (Microsoft/Sony/Nintendo) or 3rd party (Off-Brand)?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!