Error code 90002 Xbox

[Jaal]

Hi all! My girlfriend's son got disconnected by someone logging into their Xbox Gamer Pass on another device about an hour ago. Now he is constantly getting disconnected with error code 90002. (Sometimes 10105 as well). We have tried restarting the console, logging out of his xbox account and back in, disconnecting from the wifi and reconnecting and waiting for an hour now but to no avail. Any suggestions?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Lastly, we suggest to power cycle the console and router by shutting down the Xbox/Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!