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  1. #1
    Player
    KisalaSaizuki's Avatar
    Join Date
    Dec 2023
    Location
    Ul'dah
    Posts
    11
    Character
    Kisala Saizuki
    World
    Adamantoise
    Main Class
    Red Mage Lv 90

    Increased Latency Connecting to NA from EU Since June 6th

    I'm an EU player ( UK ) connecting to the NA DC Aether ( Adamantoise ) and since the 6th June i have been getting huge latency incresases that can sometimes last up to 5 hours at a time.

    I'm not sure why this is happening as everything on my side is working as intended, i have tried to traceroute/ping the server/DC and physical data center locations and noticed high ping in several locations, the traceroute below was done at around 5:15pm BST:

    Trace Statistics : traceroute to 204.2.29.122 (204.2.29.122), 15 hops max, 38 byte packets
    1 * * *
    2 manc-core-2a-ae36-650.network.virginmedia.net (62.255.7.193) 10.000 ms 10.000 ms 10.000 ms
    3 * * *
    4 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
    5 ae-8.a02.londen12.uk.bb.gin.ntt.net (129.250.66.101) 20.000 ms 30.000 ms 20.000 ms
    6 ae-0.r21.londen12.uk.bb.gin.ntt.net (129.250.3.214) 20.000 ms 30.000 ms 20.000 ms
    7 ae-1.r20.londen12.uk.bb.gin.ntt.net (129.250.2.182) 20.000 ms * 20.000 ms
    8 ae-7.r20.nwrknj03.us.bb.gin.ntt.net (129.250.6.147) 240.000 ms * *
    9 ae-0.r21.nwrknj03.us.bb.gin.ntt.net (129.250.6.17) 290.000 ms 250.000 ms 250.000 ms
    10 ae-3.r22.chcgil09.us.bb.gin.ntt.net (129.250.2.166) 130.000 ms 320.000 ms 300.000 ms
    11 ae-1.r23.chcgil09.us.bb.gin.ntt.net (129.250.2.27) 270.000 ms 300.000 ms 290.000 ms
    12 * ae-1.r24.snjsca04.us.bb.gin.ntt.net (129.250.5.17) 300.000 ms 150.000 ms
    13 ae-4.a00.scrmca03.us.bb.gin.ntt.net (129.250.7.57) 320.000 ms 350.000 ms 340.000 ms
    14 * * *
    15 * * *
    Trace complete.

    I have seen others post about a similar issue and made it aware on those posts too of my own similar issues and i'm unsure if square enix are aware of the issue, i was going to pre-order DT but feel there is no point in doing so at the moment since this issue has been persisting for the last 11 days now.
    (0)

  2. #2
    Player
    Frostpebble's Avatar
    Join Date
    Oct 2021
    Posts
    3
    Character
    Emil Hawthorne
    World
    Diabolos
    Main Class
    Dark Knight Lv 90
    Having the exact same problem and I landed here, it's been happening for about a week now. I'm in Germany connecting to Crystal; I have no problems connecting to an EU data center or otherwise with my internet connection. It's specifically EU -> NA FFXIV servers. Tried adjusting DNS settings to no avail. Using a VPN connected to the east coast helps dramatically but it's still not perfect.
    Looking at the tracert, it seems like a node in the US is causing the problem; the ping between Europe and the US looks fine. I've been playing on Crystal for 5 years and usually have around 160ms ping; lately it's been closer to 200ms or dropping completely. It's not gone long enough to cause disconnects, but a noticeable stuttering in player movements, skills and combos not proccing, etc. Very very annoying, and I've never faced a latency issue this bad or this long-lasting before.

    Tracing route to neolobby08.ffxiv.com [204.2.29.8]
    over a maximum of 30 hops:

    1 3 ms 3 ms 2 ms speedport.ip [192.168.2.1]
    2 8 ms 6 ms 7 ms p3e9bf3cd.dip0.t-ipconnect.de [62.155.243.205]
    3 13 ms 13 ms 15 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.93.106]
    4 13 ms 13 ms 13 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.93.106]
    5 16 ms 13 ms 13 ms 80.150.171.10
    6 15 ms 13 ms 13 ms ae-3.r21.frnkge13.de.bb.gin.ntt.net [129.250.3.28]
    7 * 28 ms * ae-12.r21.parsfr04.fr.bb.gin.ntt.net [129.250.5.27]
    8 106 ms 106 ms 108 ms ae-13.r24.asbnva02.us.bb.gin.ntt.net [129.250.6.6]
    9 188 ms 189 ms * ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
    10 193 ms 190 ms 209 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
    11 190 ms 197 ms 194 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
    12 165 ms * 190 ms 204.2.29.241
    13 194 ms 191 ms 188 ms 204.2.29.8

    Trace complete.
    Ping statistics for 204.2.29.8:
    Packets: Sent = 20, Received = 17, Lost = 3 (15% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 162ms, Maximum = 220ms, Average = 190ms
    Would really like to see this fixed or at least acknowledged before Dawntrail. If not, I can recommend using a VPN for the time being.
    (0)

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