Came Grashes - New PC

[monstee]

Hello, I changed my PC into new one (because of Dawntrail update).
I have now i7-14700K, 32GB RAM, Nvidia 3060Ti (Windows11) and I have a problem because my game is crashes, I cant play because I have an error after load map screen.

ERROR:

ntdll.dll + 3AACA
AcLayers.DLL + F406
d3d11.dll + 3235C
d3d11.dll + 1FF7E
d3d11.dll + 1E371
d3d11.dll + 1DE05
d3d11.dll + 4DC15
d3d11.dll + 3007B

I reinstalled my graphic drivers and un installed ASUS CRATE software and NVIDIA GeForce Experience and it still didn't work. Pls help me (

[Darkstride]

If the GPU has a factory overclock, XIV might not play well with it. You may need to slightly underclock it to get the game to behave.

[monstee]

If the GPU has a factory overclock, XIV might not play well with it. You may need to slightly underclock it to get the game to behave.

How to do that?

[Darkstride]

You can download a program like MSI Afterburner that allows you to adjust clock speeds. Try lowering it by something like -100 and see if it stops the crashes. Don't go crazy changing any settings that you don't understand, but there should just be a slide bar for GPU Core Clock that you can adjust.

I've had this issue more than once over the years with XIV, and the most consistent cause of crashes (for me) was having an overclocked GPU. As soon as I change it, no more crashes.

[monstee]

I installed it and change as you said (and save), still game is crashing

[monstee]

You can download a program like MSI Afterburner that allows you to adjust clock speeds. Try lowering it by something like -100 and see if it stops the crashes. Don't go crazy changing any settings that you don't understand, but there should just be a slide bar for GPU Core Clock that you can adjust.

I've had this issue more than once over the years with XIV, and the most consistent cause of crashes (for me) was having an overclocked GPU. As soon as I change it, no more crashes.

I installed it and change as you said (and save), still game is crashing

[monstee]

I'm still testing my game but I played yesterday 4 hours and I didn't have any problems.

I did several steps which may be helped for the others:

Open CMD command window by clicking on it right button of mouse and choose run as administrator

Put command DISM /Online /Cleanup-Image /RestoreHealth
Then after reaching 100% put command sfc /scannow

Reinstal the game

Also before I run game in mode WINDOWED FULL SCREEN, this time game runs in normal FULLSCREEN mode so do that.

it looks like solution for me (still testing the game). maybe someone will need that steps too so I'm sharing it with you

EDIT: Game is working still okay, problem solved.

Sorry for my English^^

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

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