I think the WHM issue is exacerbated by how most of the community acts about healers.
If you're a new player and you're constantly told by most of the community stuff like "If you press Medica II/III, you're bad" or "If you need to press Cure III, you're playing wrong", then you'd very likely think that you don't need those GCD heals and you should never use them regardless of the situation. Some WHM players are smart about it and they use those heals as necessary, but they're rare because most pure healers who know how to think and plan are playing AST instead.
WHM design should be a lot better, but the way most of the community acts is largely to blame for how these WHMs play currently.


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