Not all.
There were other successes here and there, although FFXIV is still the main breadwinner for company. There are a Dragon Quest title that sold as much as Dawntrail, the 2nd FF7 remake installment that's now #72 at Steam's best seller list (FFXIV is #84), etc.
They won't escape unscatched, but S-E won't go bankrupt as soon as FFXIV's servers is turned off. Ok, turning FFXIV off will be a tank buster in S-E's revenue, but for a company with many lucrative IPs, like Square-Enix, they'll tank that heavy blow.
So, yes, they have the luxury of ignore its customers and get away with it.



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