Oh I agree, to be honest I feel like corporations do a horrible job in soliciting feedback due to the multitude of reasons you given. Funny enough, the best example I saw of a game soliciting feedback is a mobile gacha game called tower of fantasy. There, the surveys was sent to a player's inbasket IN-GAME, and players were incentives to take the survey by receiving crystals that could be used for unlocking characters. They stated on their website that they receive tons of feedback through this model and I think a model like this in FFXIV would work infinitely better. That way, you reach your gaming audience as a whole so you have a larger response and you don't have to worry about "discrediting it" like many often discredit the negative nature of a forum. People are much more likely to submit a survery if they receive a free dragon mount along with it lol.
The biggest problem, however, is I honestly don't believe Square is looking a lot into feedback at the moment. And that's largely due to the recent boom in FFXIV's popularity. According to the same MMO website, FFXIV and WoW are literally neck in neck in daily player count. That certainly wasn't the case when FFXIV first came out. Yoshi has regularly referred to the explosion of popularity seen with the introduction of Shadowbringer and Endwalker, while many within this thread has stated problems have gotten worse over the last two expansions. That by itself spells a major conflict because Square is going to listen a lot more to a rise in subscriber count and daily player activity then negative feedback given on website forums.
To use an analogy would be Post Malone. Many who started with Post Malone knows he began making music with a hip-hop/r'b vibe. He was popular for sure, but his populairity reached new heights when he transition to more of a pop/country style singer. Now are there people upset towards Post Malone cross over and prefer his old content? Certainly, but he's less likely going to listen to it when he's reaching new levels of success under a different genre, even if the people who prefer his r'b/hip hop approach have legitimate concerns. The same applies to FFXIV, Yoshi's seeing unprecedent success in FFXIV with Shadowbringers and Endwalkers.
For FFXIV to take really take in feedback, they need to be on a downward slump, not a upwards rise. That's what happened with WoW and why you're starting to see WoW take elements that were incorporated in FFXIV (I'm looking at you Delves lol.) For WoW, Shadowlands was there "come to jesus" moment, Diablo IV had something similar in their patch that nerfed everyone, causeing a massive departure of players. It was so bad they started fireside chats to to damage control lol. FFXIV needs something similar in order for them to be more receptive to the requests seeing here.


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