Is moderation in this game a joke?

[Jojoya]

I've reported a fair few people in this game for being disruptive and hateful. All of those times I've gotten a copy paste "we're sorry this happened to you, try blocking them though" response.

I'm actually very frustrated with this, considering that my home world is Balmung and that is where most of the disruptive people go to. I've reported a person who has been making alt character after alt character that was SA-ing people, openly being transphobic, openly homophobic, everything under the sun and all I have gotten was the copy paste report and a warning on my account for swearing instead. I've also more recently reported a person for making off "jokes" about child labor and child slavery with the same response received.

I'm trying to make this game a safer place not only for me, but for others that feel uncomfortable around people like those and I do not feel like reports are not being taken seriously, especially in Balmung. Many of my friends who have reported other people of similar behavior have told me that they have received the exact same responses as I have and the offender going unpunished.

The way that myself and others perceive the GMs in this game is that they ignore the serious reports of harassment and instead crack down on the most heinous of crimes that is swearing. This is not a good look. Please do better, I am exhausted of having to report terrible people to what is essentially a brick wall.

Player character reported for inappropriate language.

Player character disappears.

New player character appears using same inappropriate language.

Sounds to me like something was done since the player didn't return on the original character. Free trial accounts are easy to make.

The game is never going to be anyone's "safe place". While there are standards of conduct that players are expected to meet, the GMs can only react after the fact to violations of that standard. They can't prevent things from happening in the first place.

You will always be exposed to it at some point.

And of course you are playing into the hands of those who delight in getting other players upset by allowing yourself to get upset. Now they've scored.

Report, blacklist and move on.