Account address issue has STILL not been acknowledged by Square.

[Myrany]

I would like to chime in as another voice concerned about being unable to change the country tied to my account. It's a long story but I'm originally from the US, have lived in Canada for years, but intend to return to the US. I started playing after I already moved to Canada, and so the address on my game account is in Canada. I have so much time, effort, and money in the form of my subscription, expansion purchases, emote purchases etc. devoted to my main character alone as well as skips purchased for an alt. It's absolutely not acceptable to fear having to lose all this. I'm very attached to my main character as many people are, and I met a lot of amazing people playing as my character, some of whom even became friends of mine in real life. I don't know if I would want to start over if that was truly my only choice - the loss of my main would hurt a lot, even if other people find that silly. Is there anything else to be done to bring this issue to SE's attention besides the forums here?

PREFACE: I DO NOT KNOW FOR CERTAIN IF THIS WOULD WORK

to stay subbed once you are back in the US get a family member/friend to make a SQEX store account they buy you a Canadian time card and you pay them for it. Then put the time card on your account.

Other option keep a Canadian bank account to pay things from.

[Sgt_Thud]

I feel like the fact that you have to suggest literally having a foreign bank account just to *keep your game account* really highlights how egregious this issue is.

[Myrany]

I feel like the fact that you have to suggest literally having a foreign bank account just to *keep your game account* really highlights how egregious this issue is.

Absolutely! It is shameful the SQEX is not solving this problem.

I am just trying to help in the only way I can. Brainstorming ideas for how to cope with it.

[Razraptre]

I did have an issue with subscribing since my cards weren't being accepted (EU account, but I moved to Canada) but I've since been able to get PayPal working. I'm not sure what the issue was initially since I kept getting error messages no matter what payment method I tried to use, but maybe they updated something on their end.

[SweetContext]

I did have an issue with subscribing since my cards weren't being accepted (EU account, but I moved to Canada) but I've since been able to get PayPal working. I'm not sure what the issue was initially since I kept getting error messages no matter what payment method I tried to use, but maybe they updated something on their end.

Paypal is one of the work arounds. The issue is likely your address since moving to Canada. There was a brief visa card error that they seem to have worked out.

The only other way your cards would work is if you have an active bank account in the EU and you were using your EU cards (since their address should match your SE account address saying EU) OR you decided to buy the NA region game and restart.

So far we have had no acknowledgement of the address issue being attended to.

[SweetContext]

Is there anything else to be done to bring this issue to SE's attention besides the forums here?

Forums is the best way to get their attention, however the thread essentially needs to blow up

[Sgt_Thud]

Forums is the best way to get their attention, however the thread essentially needs to blow up

Then we need to get the thread to blow up. Get your friends, rally people. If people can get loud about healers feeling neglected then imo they can get loud about people literally not being able to play

[Liamont]

This needs to get into the hands of a content creator or twitter or someone more famous that SE will likely listen to.

[Brynne]

This needs to get into the hands of a content creator or twitter or someone more famous that SE will likely listen to.

ZeplaHQ is currently experiencing this problem. Remains to be seen if she'll find a payment option that works for her. I'm hoping that'll give enough visibility to the issue, but who knows...

[Sgt_Thud]

The fact she didn’t bring it up at the media tour is rather disappointing. If there was any opportunity to directly put the issue in front of Yoshi-P, that was it.