We are currently experiencing an issue with the Online Store that is causing a significant delay in the delivery of optional items purchased service account-wide for characters belonging to North American Data Center Worlds. We are currently investigating and working on restoration of the system. Your patience is greatly appreciated.

We apologize for any inconvenience this may cause.

[Date & Time]
From May 30, 2024 10:15 a.m. (PDT)
From May 30, 2024 17:15 (GMT)
From May 30, 2024 18:15 (BST)
From May 31, 2024 3:15 (AEST)

[Details]
When service account-wide optional items are purchased, delivery is significantly delayed for characters belonging to North American Data Center Worlds.

[Cause]
Under investigation

[Affected Service]
Online Store customers