Greetings Miku1313,

We're very sorry for any inconvenience this issue you've reported has caused. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we advise to contact the European Support Center for further assistance in clarifying the retainer issue you are encountering and how it would be best to proceed.

This thread will be moved to "Separate Support Required"

Thank you for posting in the Final Fantasy XIV Technical Support Forums