Game closes during intial loading screen after character selection

[Megasuepy]

Greetings, I've been having an issue where FFXIV closes itself immediately at the end of the loading screen that occurs after I select my character. and get through the server queue. This only started when I moved FFXIV onto my D: drive (I do not have enough space to put it back on my C: drive)
The crash gives me no error message, it simply closes the game. I did get an error message once that mentioned a few files(MSVCP140.dll, ffxiv_dx11) but I have not been able to replicate this.
I reviewed a few different threads and haven't been able to find any solutions that have helped me.
I've tried:
- Reinstalling the game(several times, as a note I received a download error every time but I was able to resume the installation and finish it anyway)
- Doing a clean boot of my PC and unplugging everything except for the mouse.

Edit: After restarting a few times, the crash is now happening immediately after finishing the server queue, and before the initial loading screen.
Edit 2: Problem has been solved


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Micah\Documents
FINAL FANTASY XIV ONLINE D:\GamesMain\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz (12 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS V1.17
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16163.305MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27427.305MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.360GB SYSTEM_FREEDISC_SPACE 76.170GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.743GB SYSTEM_FREEDISC_SPACE 49.134GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8081.652 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5802b1615520e41c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0101.1273
SYSTEM_GRAPHICS_DRIVER_DATE 1/13/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3937.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8081.652 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_6ce9f7f423b1404e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_6ce9f7f423b1404e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_6ce9f7f423b1404e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_6ce9f7f423b1404e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5585
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {04DE6D41-E7A2-48EE-95E6-3DF405CEBB7C}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/1/2014 20:00:00
SYSTEM_SOUND DELL 1907FP (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {90495909-1403-4C5B-BFB3-4DF23D468442}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C48D6338-A10A-4DD7-ACD0-2356447BF9BB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9514.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2023 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {32B84412-F0A1-446F-A105-6F524B1F6165}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {0EBDC748-3C61-4E95-B12E-BA6BE6E54883}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D19E00-845F-11ED-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B7ACC20-65F7-11EC-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B7AF330-65F7-11EC-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D1EC20-845F-11ED-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D1EC20-845F-11ED-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B7B1A40-65F7-11EC-8007444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D21330-845F-11ED-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90AE9630-75B3-11ED-8003444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1CCFB1D0-75B4-11ED-8006444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ED7DDE0-75B4-11ED-8008444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2074EC10-75B4-11ED-800A444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Brave
FFXIVLauncher
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Acer\Quick Access Service\ePowerButton_NB.exe 000019CC
C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe 000021F8
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002BA0
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5487.0_x64__8j3eq9eme6ctt\IGCC.exe 00000F44
C:\Program Files\WindowsApps\Microsoft.GamingApp_2405.1001.6.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 00002F34
C:\Program Files\WindowsApps\Microsoft.GamingApp_2405.1001.6.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00002F70
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBar.exe 00002CAC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000514
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24042.107.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002954
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.10.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001AFC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.13200.10.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002810
C:\Users\Micah\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 0000066C
C:\WINDOWS\Explorer.EXE 00001ADC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FD4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001FBC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002A54
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002DD8
C:\WINDOWS\system32\DllHost.exe 000023CC
C:\WINDOWS\system32\sihost.exe 00001794
C:\WINDOWS\system32\svchost.exe 0000299C
C:\WINDOWS\system32\taskhostw.exe 000017C8
C:\Windows\System32\RuntimeBroker.exe 00003010
C:\Windows\System32\SystemSettingsBroker.exe 0000126C
C:\Windows\System32\smartscreen.exe 00002D30
D:\GamesMain\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000024FC
D:\GamesMain\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A0C

[Megasuepy]

I solved the issue by copying a working installation from a different computer onto my D: drive, everything works fine now.

[Larirawiel]

You can also fix it by installing the game on the C-Drive and then move/copy it to the D-drive.


Cheers

[Eenkalzet]

Greetings Megasuepy,

I am glad to hear that you were able to find a resolution and are no longer experiencing this issue. If you have any more questions or concerns, please post again in the technical support forums.

This thread will be moved to the 'Closed Concerns' sub forum as a result.