Hello.

I'm visually impaired and despite my disability I've been enjoying FFXIV ever since A Realm Reborn.

However, I just hit a wall involving an accessibility issue.

I'm easily blinded by light and can't make out details especially when there's a very low contrast between elements.

I'm currently stuck at the patch 6.3 quest "An Unforeseen Bargain", more precisely at the solo battle where you play as Zero against a horde of monsters.

This battle is unwinnable for me because it happens by daylight, in snow, which is all white, and I cannot see any area of effect. and avoid them correctly.

I'm blocked in the main story quest because of this and cannot make any progress. Even retrying in "Very easy" makes it impossible for me to win once the main enemy appears in the battle area.

I usually survive these battles in multiplayer instances because I can rely on others helping me and following them to avoid area of effect attacks, but I cannot rely on anyone since this is a solo instance.

This is very frustrating.

I tried fiddling with my monitor's settings as well as the accessibility options regarding colorblindness but that didn't help me at all.

I contacted support who told me to post a topic here instead.

I'm not sure if you can help me or not but I at least wanted to open a ticket about this. I cut the irrelevant information from the template topic but if you need anything else I will reply to this topic.

Date & Time: 2024-05-27
Frequency: Always
World name: Odin
Character name: Teri Sylpheel
Class/Level: Machinist 90
Party or solo: Solo
Area and coordinates: Garlemald