i recently had to start again on a new service account due to steam drama, i have bought and used a story skip token to get into HW, and i also bought and used a job level up token for Paladin, I have put a good number of hours into my new game, Only to find out much later that I am not getting tomestones

I asked for support and they told me they don't provide hints..

i believe this is in error, its even stumped the novice network. im not a new player. i have well over 1000 hours accumulated over 3 accounts.
on this account I have two level 50 classes and one level 80 class and im in heavenward right now. i fulfill all requirements as i know them, according to square's own resources.

https://ffxiv.consolegameswiki.com/w...one_of_Poetics

despite this, the game is failing to deposit "Allagan Tomestone of Poetics" to my character after doing dungeons that state they reward them.