Quote Originally Posted by Ayche View Post
It is super fine to alieanate customers, video games are not hospitality service. We don't ask the performer to turn down the volume at the metal concert.
Overall this is how they see FFXIV at its best.
This argument only hold true if FFXIV is a single player game, since single player games in general don't really "service" customer, so long the the said game is bug/glitch free on fundamental level.

Single player game make moneys by making players want to play to game, so they go and and buy the game.

However, whether the players continue play the games after bought the game, is only matter if they like the games enough to warrant a sequels of the said games.



Massive Multiplayer Online games a.k.a MMOs, however is different stories, as MMOs make moneys by making players playing MMOs as long as they can afford to. But, the revenue potential is significantly higher than a single players which is why there is a period of time where the "Single Player Games are dead" sentiment have been echo'ed by many AAA game studios, because they want that MMOs moneys.

But here's the thing, every players only have 24 hour per day, and every players can only play 2 MMOs at best due to MMOs time consiming game design. Now because of these, MMOs market in general is a zero-sums market, hence MMOs market get saturated quickly. Which is why MMOs game devs will try to design MMOs gameplay engaging enough to hook and retent players, therefore MMOs with best "service" or more accurately best "live service" will make the most moneys, especially look at Mihoyo games in general.

Alienating customer base is somewhat tolerated in single player game, but definitely not acceptable in MMOs unless the new customer base has wrought more revenue compared to old customer base.