It's not so much that they decided they were afraid of job complexity suddenly after 6+ years of gameplay with a semblance of it, it's just they decided halfway for some reason to make their game into a different game altogether while alienating half the veteran playerbase in the process.

They do say they care about player's feedback and implement changes based upon it, and in a way, it's partially true, but only when it comes to minute details, number adjustments, and little ability changes here and there. When it comes to the bigger picture, they stay in utter silence, because that feedback is incompatible with what they envision for their new game direction. Sometimes it feels like some people in the game design department is hellbent on going all the way down to a model that they personally like, at the expense of everything that came before. It is not just about the natural evolution of a game that you can expect between expansion anymore, i'ts a radical shift that happened right in shadowbringers for a reason or another, and they seem perfectly happy with it, because apparently their veteran players only matter when they were 1.0 players and can get cool tattoos and reduced monthly fees.