Mountain Dew Suspended my Gaming Rewards Account

[DamianFatale]

I registered two codes, was about to register four more to get the Zu Mount, and it said my account is SUSPENDED.

WHY?

I have barely even used it! I'm also not doing anything that would warrant that.

Square Enix should make sure that people can actually get the codes if they are available. This is stupid.

[Valkyrie_Lenneth]

Talk to their support? SE can't help you.

[DamianFatale]

Talk to their support? SE can't help you.

It is worth posting because they are doing a promotion WITH Mountain Dew, and if Mountain Dew does nothing, and people get screwed out of the proportion then SE is a bit responsible for their partners.

[Ardeth]

It is worth posting because they are doing a promotion WITH Mountain Dew, and if Mountain Dew does nothing, and people get screwed out of the proportion then SE is a bit responsible for their partners.

This is the catch 22 I am in with Sony, where I don't remember my PSN account, and SE won't tell me. Sony has been more than reasonable in this issue, but unfortunately, I can't remember the name. If I could only get the name I'd be done, but god forbid SquareEnix, divulge that information to the account owner who is, in fact, me, myself, and I.

[Yan-Dere]

This is the catch 22 I am in with Sony, where I don't remember my PSN account, and SE won't tell me. Sony has been more than reasonable in this issue, but unfortunately, I can't remember the name. If I could only get the name I'd be done, but god forbid SquareEnix, divulge that information to the account owner who is, in fact, me, myself, and I.

That is a BIG RED FLAG for properly trained CS. They can't assume You are who You say You are. Social Engineering is a real problem for CS to deal with. Something as innocuous as an account name may not seem bad... from one call to CS. Then there is another call to a different CS agent. I have ********** account name, but I can't remember my password, and the e-mail address is no longer in use. Now a legitimate account is stolen, and is in Limsa spamming gold sellers. Something similar is why I no longer have my old account.

[Bonoki]

I haven't been suspended, but I have had several codes with "Something went wrong" messages that weren't accepted.

[DPZ2]

Discuss this with the Mountain Dew folks. Square Enix has zero control over accounts created by third parties on third-party websites. I'd personally check my emails to see if the account was validated.

Square Enix's responsibility during the promotion is to provide Mountain Dew with codes for the things you want from the Mountain Dew website. It cannot troubleshoot your problems with Mountain Dew itself.

[Boblawblah]

do you live in a weird country where they would be like "uh oh, they're Canadian!! BAN THEM"?

[DamianFatale]

do you live in a weird country where they would be like "uh oh, they're Canadian!! BAN THEM"?

Nope, I am on the West Coast, of the USA. I registered three bottle caps and then got an account suspended message out of nowhere. It sucks. :/