Frame Rate and Audio Stutter During Post Endwalker Battle Content

[M-Khato-Tia_Diabolos]

I've encountered this problem during Thaleia and Mount Rokkon, when entering the Thaliak fight, or while fighting the final boss of Rokkon's left route. It's most prevalent during moments of significant particle effects or attacks, such as Thaliak casting a large wave directly at the camera or player POV.

The frame rate drops to below ten frames, and the audio breaks and stutters. I usually get 60 fps in common content, and use the Standard (Laptop) settings. Party effects are disabled for everyone but myself. I've only been encountered during those two fight, but I have had to leave due to the audio and framerate being difficult to listen to and follow the mechanics.

I've tried switching off of borderless windowed mode, as well as decreasing the FPS cap, and have updated my graphics drivers.

Here's my specs:
CPU Brand: AMD Ryzen 7 4800H with Radeon Graphics
DirectX Card: NVIDIA GeForce GTX 1660 Ti
Windows 11 (64 bit)
RAM: 15789 Mb

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
How often does the issue occur?

Could you provide the exact error message received (if applicable)?
Are you running any additional programs alongside Final Fantasy XIV?
Does this occur on more than one character?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[M-Khato-Tia_Diabolos]

Of course!

I'm using Windows
The issue happens during battle content fairly consistently in the content mentioned previously, but not anywhere else to my knowledge.
I run discord on the side to talk with my friends, but nothing else usually.
So far, i've only gotten to the content causing the problem with one character, so i'm not sure.
My laptop does have a problem with the battery, but I have been able to play FFXIV (and thaleia, oddly enough) with no trouble before this started happening.
I updated to windows 11 sometime before encountering the issue, so that might have something to do with it, but none of my other games (even particularly graphically intensive ones) have had this problem occur.

Should I copy the whole notepad for the system report? it seems like a lot to sift through, so if you could tell me what to grab specifically, and how should I get it to you?

[DarkArvan]

Yes, Please provide the full system report here. There are no personal data in the report, except the system's user name.

Maybe the fight uses graphical effects that your GPU does not really like.

[M-Khato-Tia_Diabolos]

Got it, here's the full thing! This issue has also appeared during the most recent benchmark, so I hope that there is a fix for this!



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Steal\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 4800H with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS FA506IU.320
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 15789.688MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25517.688MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 934.877GB SYSTEM_FREEDISC_SPACE 12.989GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 495.566 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7894.844 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0382030.inf_amd64_c27c1f19988d7c7e\B381533\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382030.inf_amd64_c27c1f19988d7c7e\B381533\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382030.inf_amd64_c27c1f19988d7c7e\B381533\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382030.inf_amd64_c27c1f19988d7c7e\B381533\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12014.0006
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 13860 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_713c576b7c46e314\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5222
SYSTEM_GRAPHICS_DRIVER_DATE 4/10/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Razer Nari Essential)
SYSTEM_SOUND_DEVICE_ID {9CB4C1F4-1B43-42A7-ABA9-3A1D313E9B3A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3374
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/21/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {D39A269A-4797-4C9B-9806-4035FED97550}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9427.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/17/2022 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B67A70-73FC-11EE-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C33639A0-469E-11EB-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88277E30-5811-11EB-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F7D18860-906E-11ED-8007444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B65360-73FC-11EE-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0F24990-73FC-11EE-8008444553540000}
SYSTEM_INPUT_NAME Razer Nari Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0F22280-73FC-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer Nari Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C33660B0-469E-11EB-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B6A180-73FC-11EE-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B6C890-73FC-11EE-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B6EFA0-73FC-11EE-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8828B6B0-5811-11EB-8008444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8828B6B0-5811-11EB-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8828B6B0-5811-11EB-800C444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26B716B0-73FC-11EE-8006444553540000}
SYSTEM_INPUT_NAME 2.4G Dual Mode Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83807CA0-5817-11EB-8003444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8380A3B0-5817-11EB-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Frame Rate and Audio Stutter During Post Endwalker Battle Content - Google Chrome
#general | *ALL THE CAMPAIGNS* - Discord
ffxiv-dawntrail-bench_v11
Downloads
MainWindow
Windows Input Experience
NVIDIA GeForce Overlay

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the provided system report, it appears that your GPU [NVIDIA GeForce GTX 1660 Ti] was last updated on [4/10/2024]. At this time, there should be a newer version available.

- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.

- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup. It appears that you may be running [#general | *ALL THE CAMPAIGNS* - Discord] and [NVIDIA GeForce Overlay] in the background. As previously mentioned, programs that use overlays may interfere with the game.

- Make sure that the Windows OS is fully updated. If you noticed that the issue began after updating the Windows OS, you may want to consider trying to rollback the update instead.
- Reinstall game

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[M-Khato-Tia_Diabolos]

That worked! I'm now running the Benchmark smoothly, and successfully /dote'd and got smote'd by llymlaen! Thank you all so much for your help!

[Eenkalzet]

Greetings M-Khato-Tia_Diabolos,

I am glad that are you are no longer experiencing this issue. If you have any more questions or concerns, please don't hesitate to post again in the technical support forums.

This thread will be moved to "Support Center Resolved”